Loan Partner

USA Mortgage; Annapolis (MD); On-site; USD 50,000 - 55,000; Full time

Job summary

USA Mortgage seeks a Loan Partner to assist the Mortgage Loan Originator with administration and processing of mortgage loans, ensuring accurate and timely processing across all stages. You will support document collection, pre-qualification tasks, scheduling signing appointments, and data entry. Strong customer service and attention to detail are essential; knowledge of RESPA required. Salary $50-55K + bonus.

Qualifications

• Administrative, clerical and customer service experience.
• Mortgage banking knowledge including Conventional, FHA, and VA products.
• Strong problem solving and customer service skills.
• MS Office proficiency and Encompass experience.
• MLO Originator License approved via NMLS.

Responsibilities

• Assist the MLO with originations and loan processing tasks.
• Prepare loan files for submission and data entry.
• Coordinate signing appointments and communicate with borrowers.
• Update marketing and loan database and support marketing efforts.
• May originate loans as applicable.

Skills

Administrative support

Customer service

Problem solving

Teamwork

Attention to detail

Communication

Education

High school diploma or equivalent

2-4 year college curriculum

Tools

MS Office

Encompass

Job description

Description

The Loan Partner supports the Mortgage Loan Originator (MLO) with the administration and processing of mortgage loans, ensuring accurate, timely, and efficient loan processing throughout all stages of the loan transaction.

• Assist the MLO with all originations and loan processing functions, providing administrative and operational support to both the MLO and borrowers. Duties include copying and organizing borrower documentation, filing, and completing other administrative tasks as instructed or as needed throughout the loan process.
• Conduct preliminary research to support mortgage eligibility determinations. Assist with pre-qualification and pre-approval activities as directed by the MLO, including pulling credit reports, running AUS, and gathering required borrower information.
• Coordinate and schedule signing appointments. Provide timely and professional customer service by communicating with borrowers and all relevant parties to ensure appointments are scheduled accurately and efficiently.
• Prepare loan files for submission to loan processing. Perform data entry functions, including setting up new customer files and inputting application data. Request and follow up on additional borrower documentation as needed to maintain complete and accurate files.
• Update and maintain the marketing and loan database for new loans. Support the MLO’s marketing efforts by updating records and sending thank-you notes to customers and realtors.
• Perform miscellaneous clerical and ad hoc duties as required to support the team.
• May originate, as applicable.

Requirements

JOB REQUIREMENTS

Broad Knowledge & Experience:

Administrative assistance, clerical, and customer service knowledge and experience. Mortgage banking industry, familiar with Conventional, FHA, and VA mortgage products. Clear understanding of the current RESPA laws and guidelines.

Above Average Skills:

Teamwork and productivity skills. Must possess excellent problem solving and customer service skills.

Demonstrated Ability:

P/C computer skills with solid understanding of MS Office and the ability to use the Encompass loan origination system.

General Knowledge:

Attention to detail in a fast-paced environment with excellent customer service skills is a must. Administrative best practices and procedures.

Education & Experience

Degree or Equivalent:

High school diploma or equivalent required. 2-4 year college curriculum preferred.

Years’ Experience:

Two years' experience and/or training.

Specialized Training:

Knowledge of Encompass Database software and or equivalent along with basic computer skills.

Active Affiliations, Certifications:

MLO Originator License approved via NMLS.

WORK ENVIRONMENT

Physical Demands:

Office environment. Daily computer use and close vision. Regular attendance is required.

Work Conditions:

Fast-paced, high volume activities.

Temperament:

In order to succeed in this position, attention to detail in a fast-paced environment with excellent sales and customer service skills is a must.

Salary Description

$50-55K annually + bonus