Production Manager - Flooring Installation

Floor Coverings International; Afton (MN); On-site; USD 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Production Manager for Flooring Installation. This role is pivotal in ensuring that projects meet customer expectations and are delivered efficiently. The ideal candidate will possess hands-on flooring installation experience and excel in customer service, communication, and organization. You'll be responsible for managing multiple projects, coordinating with customers and installers, and ensuring high-quality outcomes. Join a team that values pride in workmanship and continuous improvement, and contribute to delivering exceptional flooring experiences in your community.

Benefits

Bonus based on performance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Company Provided Laptop

Company Vehicle (If Applicable)

Cell phone stipend

Paid Holidays

Qualifications

• Hands-on flooring installation experience in carpet, tile, hardwood, LVP, or laminate required.
• Strong communication and organizational skills are essential for success.

Responsibilities

• Manage installation projects ensuring customer satisfaction and timely completion.
• Develop trust with customers and resolve complaints efficiently.

Skills

Customer Service

Problem Solving

Communication Skills

Organizational Skills

Attention to Detail

Time Management

Continuous Improvement Mindset

Tools

Hand Tools

Power Tools

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Production Manager – Flooring Installation

Floor Coverings International is the #1 mobile flooring company in North America. With over 240 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

Our objective is to deliver the best flooring experience in our community! Our CORE VALUES are:

1. Deliver what you promise.
2. Respect the individual.
3. Have Pride in what you do.
4. Be open minded to possibilities and practice continuous improvement.
5. Engage in the community; make it fun!

QUALITY:

1. We take pride in our brand, product, presentations, and workmanship.
2. Our quality is demonstrated through our customer service, meticulous attention to detail and our commitment to quality and safety.
3. We stand behind our products and services through industry-leading warranties.

The Role:

The FCI Production Manager is responsible for delivering the installation of a project to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably. The Production Manager is a role that revolves around a high level of customer service, communication, problem solving, and organization along with some technical responsibilities. Any eye for detail is the key to making sure that each project looks great before being revealed to the end user. The ideal candidate will be self-sufficient and will accept ownership of the role.

Customer Management:

1. Develop trust with customers by living our Core Values all day and every day.
2. Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations.
3. Set proper expectations with customers regarding the installation process and how it will affect their daily lives and the condition of their home during installation.
4. Resolve any customer complaints with urgency.

Project Management:

1. Familiarize yourself with the details of each project.
2. Ensure that all product needed for job is ordered accurately.
3. Consistently monitor deliveries to ensure materials arrive on time.
4. Confirm scope of work and compensation with installers prior to start of job.
5. Communicate with customers and installers to coordinate installation dates.
6. Provide daily updates to the customer regarding the details of the installation.
7. Complete job site visits daily for all projects to check in with installers and customers.
8. Deliver on expectations contracted in the sales process.
9. Walk the customer through job at completion and collect final payment.
10. Assist installation crews with whatever is necessary to finish projects and ensure a clean jobsite.

Other Duties:

1. Assist in ensuring accurate invoicing for each project.
2. Carry out small installations or repairs – this often involves transitions and moldings (training available).
3. Lifting up to 80 lbs. on occasion.
4. Work with hand tools and power tools alike along with paints, stains, and finishes.
5. Keep warehouse and company vehicles organized and presentable.
6. Partner with the Office Manager and Sales Team to ensure seamless transitions during handoffs of each project.

Marketing:

1. Assist in development, management & delivery of local marketing tactics.
2. Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
3. Support and participate in home shows.
4. Support and participate in local groups.
5. Support and implement local marketing efforts as needed.

Continuous Improvement:

1. Attend weekly meetings with Franchise Owner at scheduled time.
2. Work weekly and monthly to meet goals.
3. Be available to attend training seminars at owner’s discretion.
4. Make decisions and act in accordance with Floor Coverings International's core values and mission.

Desired Experience and Strengths:

• Hands on flooring installation experience in carpet, tile, hardwood, LVP, OR laminate required.
• Hands on flooring installation experience in carpet, tile, hardwood, LVP, AND laminate preferred.
• Customer centric - going the extra mile to ensure the customer is satisfied and informed.
• Strong communication skills.
• Strong organizational skills, being on time every time, attention to details, reliable, and positive attitude.
• Able to manage multiple projects and activities with limited direction.
• Meets the core values listed above.
• Continuous improvement mindset - not all installers will do it the way you did.

The Details:

Work Hours and Location: 40+ hours per week are flexible and may change from day to day, evenings and weekends as needed based on customer needs. Activities will include QC Checks, Installer Checks, Purchasing, networking, training, internal meetings, local events, and other business-related activities. This is an in-office position (expected 60% of time) that will also require travel to site (40%). Occasionally could work from home.

Compensation Plan:

Your compensation package includes an annual base salary of $50,000 - $60,000/year based on qualifications and experience level.

Commission/Bonus: In addition to your salary, you will be eligible for the following bonuses (up to 35% times your base salary):

1. Individual Performance: 0% - 10% of base salary | Based on performance level and key metrics achieved.
2. Company Performance: 0% - 10% of base salary | For any sold leads brought in organically through referrals, word of mouth, etc.
3. Production Dollar Savings: 0% - 15% of base salary | Based on margin increases from initial proposal to the final installation.

Pay Schedule: Payroll will be completed on a bi-weekly basis (every other Friday).

Company Provided Items:

• Company Provided Laptop
• Company Credit Card for gas and approved purchases.
• Branded clothing
• Company Vehicle (If Applicable)

Company Provided Benefits:

• Paid Time Off
• Paid Holidays
• Healthcare benefits stipend
• Cell phone stipend

Identification and Form Completion: You will be required to provide documentation that proves your legal right to work in the United States on your first day of employment. This information is necessary for us to comply with U.S. Immigration and Naturalization laws.

Non-Compete: During your employment you will not engage in any activity that would be in competition with Floor Coverings International without written permission from us.

*Subject to Change based on needs of Company.