Production Manager - Flooring Installation

ZipRecruiter; Afton (MN); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading mobile flooring company is seeking a Production Manager for Flooring Installation. The role emphasizes customer satisfaction, project management, and requires hands-on flooring installation experience. The position offers a competitive salary and numerous benefits, including a flexible schedule and opportunities for advancement.

Benefits

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Hands-on flooring installation experience in carpet, tile, hardwood, LVP, or laminate required.
• Strong organizational skills and ability to manage multiple projects.

Responsibilities

• Ensure customer satisfaction through exemplary service.
• Oversee project management tasks and ensure efficient job execution.
• Communicate effectively with customers and installers.

Skills

Customer centric

Strong communication skills

Organizational skills

Attention to details

Continuous improvement mindset

Job description

Job DescriptionJob DescriptionBenefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Production Manager Flooring Installation

Floor Coverings International is the #1 mobile flooring company in North America. With over 240 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

Our objective is to deliver the best flooring experience in our community!

Our CORE VALUES are:
Deliver what you promise.
Respect the individual.
Have Pride in what you do.
Be open minded to possibilities and practice continuous improvement.
Engage in the community; make it fun!

QUALITY:
We take pride in our brand, product, presentations, and workmanship.
Our quality is demonstrated through our customer service, meticulous attention to detail and our commitment to quality and safety.
We stand behind our products and services through industry-leading warranties.


The Role*
The FCI Production Manager is responsible for delivering the installation of a project to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably. The Production Manager is a role that revolves around a high level of customer service, communication, problem solving, and organization along with some technical responsibilities. Any eye for detail is the key to making sure that each project looks great before being revealed to the end user. The ideal candidate will be self-sufficient and will accept ownership of the role.

Customer Management
Develop trust with customers by living our Core Values all day and every day.
Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations.
Set proper expectations with customers regarding the installation process and how it will affect their daily lives and the condition of their home during installation
Resolve any customer complaints with urgency

Project Management
Familiarize yourself with the details of each project
Ensure that all product needed for job is ordered accurately
Consistently monitor deliveries to ensure materials arrive on time
Confirm scope of work and compensation with installers prior to start of job
Communicate with customers and installers to coordinate installation dates
Provide daily updates to the customer regarding the details of the installation
Complete job site visits daily for all projects to check in with installers and customers
Deliver on expectations contracted in the sales process
Walk the customer through job at completion and collect final payment
Assist installation crews with whatever is necessary to finish projects and ensure a clean jobsite

Other Duties
Other Duties
Assist in ensuring accurate invoicing for each project
Carry out small installations or repairs this often involves transitions and moldings (training available)
Lifting up to 80 lbs. on occasion
Work with hand tools and power tools alike along with paints, stains, and finishes
Keep warehouse and company vehicles organized and presentable
Partner with the Office Manager and Sales Team to ensure seamless transitions during handoffs of each project

Marketing
Assist in development, management & delivery of local marketing tactics.
Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
Support and participate in home shows.
Support and participate in local groups.
Support and implement local marketing efforts as needed.

Continuous Improvement
Attend weekly meetings with Franchise Owner at scheduled time.
Work weekly and monthly to meet goals.
Be available to attend training seminars at owners discretion.
Make decisions and act in accordance with Floor Coverings Internationals core values and mission.


Desired Experience and Strengths:

• Hands on flooring installation experience in carpet, tile, hardwood, LVP, OR laminate required
• Hands on flooring installation experience in carpet, tile, hardwood, LVP, AND laminate
• Customer centric - going the extra mile to ensure the customer is satisfied and informed
• Strong communication skills
• Strong organizational skills, being on time every time, attention to details, reliable, and positive attitude
• Is able to manage multiple projects and activities with limited direction
• Meets the core values listed above
• Continuous improvement mindset - not all installers will do it the way you did

The Details:
Work Hours and Location
40+ hours per week are flexible and may change from day to day, evenings and weekends as needed based on customer needs. Activities will include QC Checks, Installer Checks, Purchasing, networking, training, internal meetings, local events, and other business-related activities.
This is an in-office position (expected 60% of time) that will also require travel to site (40%). Occasionally could work from home.

Compensation Plan
You compensation package includes an annual base salary of $50,000 - $60,000/year based on qualifications and experience level.

Commission/Bonus*
In addition to your salary, you will be eligible for the following bonuses (up to 35% times your base salary)

| Type | Amount | Description
| Individual Performance | 0% - 10% of base salary | Based on performance level and key metrics achieved
| Company Performance | 0% - 10% of base salary | For any sold leads brought in organically through referrals, word of mouth, etc.
| Production Dollar Savings | 0% - 15% of base salary | Based on margin increases from initial proposal to the final installation

Pay Schedule
Payroll will be completed on a bi-weekly basis (every other Friday).

Company Provided Items
We will provide you with the following:
Company Provided Laptop
Company Credit Card for gas and approved purchases.
Branded clothing
Company Vehicle (If Applicable)

Company Provided Benefits
Paid Time Off
Paid Holidays
Healthcare benefits stipend
Cell phone stipend

Identification and Form Completion
You will be required to provide documentation that proves your legal right to work in the United States on your first day of employment. This information is necessary for us to comply with U.S. Immigration and Naturalization laws.

Non-Compete
During your employment you will not engage in any activity that would be in competition with Floor Coverings International without written permission from us.


*Subject to Change based on needs of Company