Production Manager

Horizon Goodwill; Winchester (VA); On-site; USD 36,534,000 - 49,428,000; Full time

Job summary

Horizon Goodwill in Winchester, VA is seeking a Production Manager to supervise the store in the Store Manager's absence, overseeing backroom operations, donations, sales, merchandising, pricing, and related paperwork.

The role requires a High School diploma and at least one year of retail experience, with reliable transportation and the ability to lift up to 50 lbs. You will train staff, maintain customer service standards, and ensure safety and compliance with policy.

Qualifications

• One year retail experience required.
• Ability to lift up to 50 lbs., with or without assistance.
• Reliable transportation.

Responsibilities

• Supervise store personnel and assigned trainees.
• Assist with arranging store windows, displays, and promotions.
• Assist with training of new hires.
• Coach, provide feedback, and develop store personnel.
• Maintain efficient product flow and checkout processes.
• Deliver exceptional customer service to shoppers and donors.
• Perform audits of workstations and donation area.
• Handle cash, reconcile cash, and store deposits as per policy.

Skills

Retail experience

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: Winchester Store and amp Processing - Winchester, VA 22601Position Type: Full TimeEducation Level: High SchoolSalary Range: $15.00 - $15.00 HourlyTravel Percentage: NoneJob Category: Nonprofit - Social Services$15.00 Hourly Rate

Job Summary

The Production Manager supervises and manages the assigned retail store during the absence of the Store Manager to ensure efficient operation which shall include, but not limited to backroom processes, donation experience, sales, merchandising, pricing, maintenance, display, and related paperwork.

Essential Functions

• Assist with supervising store personnel and assigned trainees.
• Assist with arranging store windows, store displays, and promotional activities.
• Assist with training of new hires
• Assist with coaching, providing feedback, and development of all store personnel
• Support store personnel in achieving specific performance metrics
• Provide and assist store personnel in creating an exceptional customer service experience for our shoppers and donors
• Maintain efficient product flow in line with company policies and procedures
• Perform regular audits on workstations and donation area including trash, recycling, and priced merchandise
• Sell merchandise and provide customer service as well as resolve customer complaints through HGI policy implementation.
• Maintain store premises and merchandise in a clean, safe, and organized fashion. Assure store supplies are on hand as required.
• Follow all required safety and security procedures.
• Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Ring sales correctly on cash register, handle money, cash reconciliation, and make store deposits in accordance with company policy.
• Perform administrative and clerical duties of store operation.
• Receive donations, Maintain accurate donation recording, and transport to designated area production.
• Participate in training as required.
• Perform all other duties as assigned.

Qualifications Minimum Requirements

• High School Diploma or equivalent required.
• At least one-year retail experience required with increasing responsibilities.
• Reliable transportation.
• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Store Manager
• Associate Director of Retail
• Director of Retail