Production Manager

Knock; Tacoma (WA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

100% remote work culture

Top-tier medical, dental, and vision benefits

Paid parental leave

Flexible paid time off

$1,000 annual professional development allowance

Life, AD&D, and Disability insurance

401(k) plan

$75 monthly health and wellness allowance

Up to $400 monthly for co-working space

$100 monthly for home internet

$2,500 referral bonus

Job summary

Knock is looking for a licensed Mortgage Loan Originator to lead a team in a fully remote environment. You will be responsible for driving sales growth, providing coaching, and ensuring compliance in the lending process. The ideal candidate has at least 5 years of experience in the mortgage industry and a proven track record of successful team leadership. Compensation includes a salary range of $100,000 plus bonuses, comprehensive benefits, and a remote work culture.

Qualifications

• Minimum of 5 years experience as a licensed Mortgage Loan Originator.
• Experience leading teams as a Regional or Branch manager.
• Ability to operate independently and drive improvements.

Responsibilities

• Lead the team and support clients through the lending process.
• Drive strong sales growth and cultivate relationships.
• Educate Loan Officers on mortgage services and products.

Skills

Licensed Mortgage Loan Originator

Team leadership

Communication

Coaching

FNMA and FHLMC guidelines expertise

Experience in remote work

CRM Systems

Tools

Encompass

Optimal Blue

Job description

Overview

Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who believe there has to be a better, simpler way for people to navigate the journey between homes. That people‑first mindset is core to how we operate, and why Knock has been honored as one of Inc.’s Best Workplaces six times in the past seven years.

Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five‑star Zillow and Trustpilot reviews and an A+ BBB rating.

Join our growing team and help shape the future of homebuying!

Responsibilities

• Lead your team by example, demonstrating how to properly support clients and referral partners through the lending process by maintaining a loan application pipeline, ensuring compliance within federal and state regulations, and company processes and procedures.
• Drive strong sales growth from the Loan Officer team to meet and exceed company targets for loan applications and loans closed, owning your team’s contributions toward Knock’s goals.
• Promote a culture that puts People First, with an emphasis on best‑in‑class customer service that delights customers and referral partners.
• Coach and guide your team in their development as lending professionals by maintaining an open door as a resource—teaching them how to fish instead of providing the fish and creating job aids, processes, or policies where you see opportunities to do so.
• Develop and grow market share by maintaining a quality network of business relationships that serves both as a source of referrals for your team and new mortgage lending opportunities.
• Partner with managers in Operations and other cross‑functional stakeholders to remove obstacles for your team to get every loan to an on‑time closing.
• Be a proactive knowledge source for Loan Officers, educating them on mortgage services and products to assist Loan Advisors in helping customers determine the best options for their needs.
• Continually learn, grow, and expand your knowledge while also supporting others’ learning; act as a mentor and be a resource for others inside and outside your team.
• Collaborate with the training coordinator to develop job aides for Loan Officers to thrive.
• Maintain required NMLS and State Licensing in states where Knock is licensed to originate mortgage loans, including any required continuing education.
• Take on ad‑hoc projects as they arise and always be willing to support your team where they need you.

Qualifications and Experience

• Proven experience as a licensed Mortgage Loan Originator with a minimum of 5 years experience in the industry.
• Demonstrated success leading teams of Mortgage Loan Originators as a Regional or Branch manager, or related position in the mortgage industry.
• You are a great coach, a team player, and a fantastic communicator.
• You get important $#!+ done and see initiatives through to completion.
• Innate drive to fix or improve what you see broken around you and the ability to operate independently.
• Subject matter expert in FNMA and FHLMC guidelines.
• Experience using Encompass, Optimal Blue, and Customer Relationship Management Systems.
• Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous.
• Proven success working 100% remote in prior positions and experienced leading a distributed team.
• Experience in FINTECH, lending start‑up, or driving massive year over year volume growth.
• We encourage you to apply even if you don’t have every listed requirement.

Physical Requirements

• Set up and constantly operate a computer.
• Communicate and exchange accurate information to others via telephone or internet video applications.

Compensation and Benefits

Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Colorado Equal Pay for Equal Work Act for Colorado applicants.

The salary range estimate for this position is: $100,000 USD + bonus. The on‑target earnings (OTE) are $150,000 USD and are performance‑based and not guaranteed.

This job post expires May 31, 2026.

• 100% remote work culture.
• Top‑tier medical, dental, and vision benefits for full‑time employees starting on the first day of employment.
• Flexible paid time off for full‑time employees.
• Paid parental leave for all full‑time employees: 12 weeks paid parental leave for the birthing parent; 6 weeks paid parental leave for the non‑birthing parent.
• One thousand annually for professional development.
• Life, AD&D, and Disability insurance for full‑time employees.
• 401(k) (noncontributory by Knock) for all employees.
• $75 monthly allowance for health and wellness.
• Up to $400 monthly for a co‑working space for eligible employees.
• $100 monthly allowance for home internet, mobile phone or other communication devices.
• $2,500 referral bonus for eligible employees.

Equal Opportunity Employer

Knock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.