Operations Manager Gutter Installation and Production

Brothers that just do Gutters- St. Louis, MO; Fenton (MO); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

The Brothers That Just Do Gutters is hiring an Operations Manager to own our production schedule, installation teams, customer communication, and day-to-day field operations. This leadership role requires grit, ownership, and the ability to keep crews moving while protecting the customer experience.

Base hours are 7:00 AM to 4:00 PM Mon–Fri, but the position is salaried with engagement beyond office time. Compensation ranges from $60,000 to $80,000 annually, depending on experience.

Qualifications

• Must have strong leadership skills and the ability to manage installers, crews, schedules, and customers.
• Excellent communication skills by phone, text, email, and in person.
• Organized and able to manage multiple moving parts under pressure.
• Self-starter who requires minimal direction and can drive results.
• Willingness to stay engaged with company communication outside standard hours.

Responsibilities

• Own the daily and weekly production schedule and dispatch installations.
• Hire, train, and lead installation crews while upholding quality standards.
• Coordinate with customers to communicate job details, timelines, and changes.
• Maintain warehouse organization, inventory, and equipment readiness.
• Drive production goals and ensure profitability and customer satisfaction.

Skills

Leadership

Scheduling

Crew Management

Customer Communication

Problem Solving

Operational Oversight

Tools

Google Suite

CRM

Job description

Benefits:

401(k)

401(k) matching

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Operations Manager — Gutter Installation & Production

St. Louis Metro Area | $70,000–$80,000 Salary | Leadership Role

The Brothers That Just Do Gutters is hiring an Operations Manager to own our production schedule, installation teams, customer communication, and day-to-day field operations.

This is a key leadership role for someone who can keep crews moving, solve problems quickly, communicate clearly with customers, and make sure jobs are completed efficiently, profitably, and professionally.

We are looking for a strong operator — someone with grit, urgency, ownership, and the ability to lead installers while also protecting the customer experience.

This is not a clock-in, clock-out 9-to-5 position. Our base office hours are generally 7:00 AM to 4:00 PM, Monday through Friday, but this is a salaried leadership role that requires engagement with company communication and operational needs even when you are not physically at the office.

Compensation

$60,000–$80,000 annual salary, based on experience

Full-time leadership position

Growth opportunity with a performance-based company

What You’ll Own

As Operations Manager, your primary responsibility is to manage production so the company hits production goals while creating the smoothest operation possible for customers, installers, sales, and ownership.

You will own the daily and weekly installation schedule, crew coordination, customer communication, materials readiness, and production execution.

Success in this role means:

Jobs are scheduled clearly and efficiently

Crews know where they are going and what they are doing

Customers are communicated with professionally

Materials are ready before jobs start

Production goals are met

Problems are solved quickly

Installers are held accountable

The customer experience stays strong from sold job to completed project

Key Responsibilities

Production & Scheduling

Own the daily and weekly production schedule

Schedule jobs, assign crews, and dispatch installers efficiently

Reschedule jobs as needed due to weather, material delays, crew availability, or customer needs

Maintain clear visibility into upcoming work and production capacity

Keep 2–3 weeks of special-order material planned around upcoming jobs

Stage materials for production as needed

Drive production goals and help the company hit weekly and monthly targets

Identify bottlenecks and solve problems before they slow down production

Crew Leadership

Hire, train, lead, and hold installers accountable

Manage installation teams on a daily basis

Set clear expectations for quality, communication, timeliness, and professionalism

Build strong relationships with installers while maintaining standards

Handle performance issues directly and professionally

Support a culture of accountability, grit, teamwork, and pride in the work

Customer Communication

Handle customer communication related to scheduling, job details, questions, payments, and concerns

Represent the company professionally on the phone and in written communication

Send scheduling packets after jobs are scheduled

Request contracts, payments, color selections, and lead information as needed

Handle customer complaints with good judgment, urgency, and professionalism

Keep customers informed so they feel confident and taken care of throughout the process

Operations, Materials & Fleet

Maintain warehouse organization and cleanliness

Manage warehouse stock through weekly and as-needed supplier orders

Maintain inventory awareness and prevent avoidable material shortages

Assist with fleet management and vehicle readiness

Support efficient dispatching of crews and work orders

Process credit card payments as needed

Type proposals and job scopes on occasion

Maintain accurate customer and job information in the CRM

Help improve systems as the company grows

Internal Communication

Stay actively engaged with company communication, even when not at the office

Communicate clearly with ownership, sales, office staff, and installation teams

Make sure important job details are passed from sales to production to crews

Follow up on phone messages, customer needs, and operational issues

Help create a smooth handoff from sold job to completed installation

What We’re Looking For

We are looking for a production-minded leader who can take ownership, make decisions, and keep people moving.

Must-haves:

Strong leadership skills

Ability to manage installers, crews, schedules, and customers

Strong communication skills by phone, text, email, and in person

Organized and able to manage multiple moving parts

Self-starter who does not need constant direction

Problem-solver with good judgment

Comfortable making decisions under pressure

Customer-focused mindset

Ability to accept feedback and improve

Working knowledge of office technology, including computers, cell phones, and Google Suite

Ability to lift and move up to 50 lbs

Willingness to stay engaged with company communication outside standard office hours

Nice-to-haves:

Direct gutter industry experience

Construction, roofing, exterior trades, or home services experience

Experience hiring, training, managing, and holding field employees accountable

Job scheduling experience

Inventory or warehouse management experience

Fleet management experience

CRM experience

Google Sheets, Google Docs, and Google Drive experience

Who Thrives Here

The right person for this role is an owner, not just a manager.

You will do well here if you:

Take responsibility for results

Like solving operational problems

Can lead tough field crews with confidence and respect

Stay calm when schedules change

Communicate with customers professionally, even when issues arise

Understand that production success depends on details

Are willing to jump in wherever needed to keep the operation moving

Care about both customer experience and company profitability

Want to be part of a growing, performance-based company

This role is not a fit for someone who wants a simple desk job, avoids conflict, waits to be told what to do, or disconnects from the business at 4:00 PM.

About The Brothers That Just Do Gutters

The Brothers That Just Do Gutters is a full-service rain gutter and gutter guard company. We repair, install, and maintain seamless gutters, gutter guards, specialty gutters, and related exterior water-management systems.

We are a performance-based company with clearly defined career paths. We invest in our people, care about professional growth, and work hard to create a positive, respectful, high-standard work environment.

We are not accepting external application instructions in this refined description.