Production Manager

teamwass; North Carolina; On-site; USD 70,000 - 100,000; Full time

Job summary

THE-TEAM is a leading provider of branding, signage, and experiential production across multiple sites, with a strong focus on large-format projects. The Production Manager will own daily operations at the Charlotte facility, drive scheduling, staffing, and workflow, and partner with cross-functional teams to ensure timely, high-quality delivery of projects.

The role requires strategic oversight of inventory, safety, and reporting, and involves balancing workload across sites while maintaining

Responsibilities

• Own the daily operation and performance of the Charlotte production department, including scheduling, job prioritization, labor allocation, equipment allocation, and workflow.
• Ensure projects are appropriately staffed and scheduled to meet committed production deadlines while maintaining quality and safety expectations.
• Review upcoming workload and proactively identify capacity, staffing, equipment, material, or scheduling risks before they impact project delivery.
• Make day-to-day operational decisions necessary to maintain production flow and meet client commitments.
• Coordinate with Phoenix production leadership to balance workload, transfer production when appropriate, and align operating standards across facilities.

Job description

THE-TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Our live group specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music, entertainment and culture. Working with the world's most iconic properties and brands, we elevate live events to make them unforgettable.

Shaped by our belief in the unifying power of sports, music and entertainment, THE-TEAM leads with intelligence, ideas and influence. For more information, please visit the.team .

JOB OVERVIEW:

The Production Manager is responsible for leading the day-to-day large-format production operation. This role owns production scheduling, staffing, workflow, inventory control, equipment performance, quality, safety, reporting, and overall execution to ensure projects are produced on time and to established quality standards. As the senior production leader, the Production Manager is accountable for identifying operational risks, making informed production decisions, and providing leadership with accurate visibility into facility performance. The Manager partners closely with Project Management, Sales, Design, Shipping, Warehouse, and Phoenix production leadership to maintain consistent operating standards, share best practices, and balance workload across sites.

WHAT YOU'LL DO:

Operational Leadership

• Own the daily operation and performance of the Charlotte production department, including scheduling, job prioritization, labor allocation, equipment allocation, and workflow.
• Ensure projects are appropriately staffed and scheduled to meet committed production deadlines while maintaining quality and safety expectations.
• Review upcoming workload and proactively identify capacity, staffing, equipment, material, or scheduling risks before they impact project delivery.
• Make day-to-day operational decisions necessary to maintain production flow and meet client commitments.
• Participate in preproduction reviews for complex or high-volume programs to validate feasibility, timelines, material selection, equipment requirements, and finishing approach.
• Coordinate with Phoenix production leadership to balance workload, transfer production when appropriate, and align operating standards across facilities.
• Own production inventory control for substrates, inks, consumables, finishing supplies, and regularly stocked production materials.
• Maintain appropriate minimum and maximum stocking levels for critical materials based on usage, lead times, and production forecasts.
• Ensure materials are accurately received, identified, stored, issued, and accounted for, and oversee regular cycle counts and physical inventory verification.
• Investigate inventory discrepancies, aging stock, damaged materials, and excess inventory and implement corrective actions when necessary.
• Partner with Purchasing, Warehouse, Project Management, and production teams to anticipate material requirements for upcoming projects and communicate material risks.
• Maintain accountability for material waste, scrap, and specialty project materials and drive improvements in material utilization.

Team Management

• Lead, coach, and develop print operators, finishers, sewers, and other production employees, fostering a culture of accountability, teamwork, communication, and ownership.
• Establish clear performance expectations, conduct performance reviews, and provide regular coaching and feedback.
• Oversee onboarding, training, and cross-training to improve team flexibility and reduce operational dependencies.
• Identify staffing needs based on production forecasts, workload, and equipment capacity and partner with leadership and HR on recruiting, development, performance management, and retention.
• Hold employees accountable for safety, quality, productivity, attendance, and established production procedures.

Performance, Reporting & Quality

• Own the accuracy and timely submission of Charlotte production reporting and provide weekly and monthly performance updates to leadership.
• Identify trends, risks, and performance gaps and develop corrective action plans when results fall below established expectations.
• Monitor reprints, rework, waste, and production errors, lead root-cause reviews for significant

Cross-Functional & Cross-Site Leadership

• Serve as the primary production contact for the Charlotte facility and provide clear communication regarding project status, capacity, production risks, and schedule changes.
• Partner with Project Management, Sales, and Design to resolve production requirements, feasibility concerns, file issues, and specification questions before they impact execution.
• Coordinate with Shipping and Warehouse teams to ensure completed projects flow efficiently through final quality control, packing, and shipment.
• Work closely with Phoenix production leadership to align processes, reporting, documentation, quality expectations,