Production Manager

SUNSHINE ACRES BOUTIQUE AND DONATION CENTER INC; Mesa (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

401K

Employer Paid Life Insurance

Paid Time Off

Paid Holidays

25% employee discount at all locations

Job summary

Sunshine Acres Donation Center in Mesa seeks an experienced leader to run the daily operations of the production floor at our thrift store, overseeing people, store operations, customer service, and financial management to fund the Sunshine Acres Children's Home mission.

You will supervise warehouse teams, manage inventory, schedules, training, and compliance, while partnering with departments to optimize performance and service to donors and customers.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• Five-year work experience in Retail/Production Management required.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.

Responsibilities

• Leads the daily operations of the production floor.
• Oversees payroll costs and operating costs to budget.
• Manages inventory, staff, and training to meet goals.
• Delivers excellent customer service to donors and customers.
• Coordinates logistics for product transportation and delivery.
• Partners with community businesses to promote Sunshine Acres mission.
• Ensures store is a safe, compliant environment and leading of a team.

Skills

Retail/Production Management

People leadership

Budgeting/financial stewardship

Operations management

Customer service

Education

High School Diploma / GED

Tools

MS Office

Job description

Leads the daily operations of the production floor at a Thrift Store location to help fund the Sunshine Acres Children’s Home mission. Responsible for leading production room daily. Key responsibilities include people leadership, store operations, customer service, financial management, inventory control, and training and development of all store team members.Essential Duties and Responsibilities:Financial – Sustains growth through financial stewardship & fiscal responsibility.Develops and executes production operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income and revenue.Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.Ensures payroll costs and operating costs are managed to budget.Customer & Community – Collaborates with customers to understand and deliver customer’s needs & expectations.Ensures team members deliver excellent customer service to donors and customers.Works to de-escalate customer situations while finding an appropriate solution.Oversee and manage logistics for transporting products to customers and company facilities, communicating with Driver Manager, drivers, and partners to ensure efficient delivery of product.Partners with community businesses and organizations to Sunshine Acres Donation Center promote mission.Serves as a Sunshine Acres Donation Center ambassador to the community.Operational Excellence – Implements strategies to maximize resources and infrastructure.Leads the day-to-day operations of the production floor.Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer serviceMaintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulationsActs as a key holder for the store with opening and closing shifts required as needed.Ensures that team members are operating per company standards and procedures.Partners with support areas (Retail Manager, Store Director, Driver and Warehouse Manager, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.Ensure that the warehouse operates at peak efficiency — with customer satisfaction the primary goal — by supervising, organizing, and training warehouse employees and establishing, monitoring, and managing operational goalsDevelop production operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods.Train and manage the production team to solve day-to-day operational issues and reach short- and long-term performance goals.Oversee daily operations while controlling and managing inventory.Sunshine Acres Donation Center Team– Promotes a culture that embraces growth & development to meet the needs of our team.Builds a high-performing team.Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.Plays a critical role in driving company culture change efforts and change management processes.Models Sunshine Acres Donation Center Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.Performs other related duties, as assigned.Minimum Qualifications (Education, Experience, Skills):High School Diploma, GED, or equivalent work experienceFive-year work experience in Retail/Production Management requiredOne-year customer service experience requiredProficient in Microsoft Office SuiteAbility to pass a background check and drug screen, where applicable for positionReasonable Accommodation Statement:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.You will be eligible for a comprehensive Total Rewards package, 1st of the month following 90 days of employment that includes the following:Medical PlansDental PlansVision Plan401KEmployer Paid Life InsurancePaid Time Off; Sick and VacationPaid Holidays25% employee discount at all locationsThese are just a few highlights of our key benefit offerings!