Production Manager

CarMax; Lancaster (Lancaster County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the automotive industry is seeking a Service Operations Support Manager in Training. This role involves managing associates to achieve operational goals, ensuring excellent customer service, and participating in hiring and training processes. Ideal candidates will have significant management experience and strong communication skills, contributing to a positive work environment and operational excellence.

Qualifications

• Minimum of 5 years management experience in a fast-paced environment.
• Ability to lead a team to achieve production goals.
• Strong data interpretation and record-keeping skills.

Responsibilities

• Manage and lead associates to meet production targets and deliver exceptional customer service.
• Conduct observations and provide feedback to associates.
• Participate in hiring and training processes.

Skills

Leadership

Communication

Data interpretation

Multi-tasking

Tools

Computer applications

Proprietary software

Job description

7233 - Lancaster - 1457 Manheim Pike, Lancaster, Pennsylvania, 17601

CarMax, the way your career should be!

General Summary:

The Service Operations Support Manager in Training is responsible for managing and leading associates to achieve operational goals and ensure excellent customer service.

Principle Duties and Responsibilities:

1. Manage and lead associates to meet production targets, control inventory levels, and deliver exceptional customer service.
2. Conduct observations and provide feedback to associates.
3. Communicate expectations and support associate development.
4. Participate in hiring and training processes.
5. Maintain key performance indicators.
6. Contribute to continuous improvement initiatives.
7. Assist in developing and executing production plans.
8. Ensure proper inventory of materials and equipment, including PPE, tools, and chemicals, using supply systems.
9. Support sales, business office, and purchasing teams as needed.
10. Ensure compliance with risk management, safety, and environmental policies.
11. Address customer concerns promptly and professionally.
12. Perform additional duties as assigned by the Operations Manager.

Job Specifications:

1. Minimum of 5 years management experience in a fast-paced environment.
2. Ability to lead a team to achieve production goals.
3. Strong data interpretation and record-keeping skills.
4. Ability to multi-task effectively.
5. Excellent communication skills, both in person and over the phone.
6. Proficiency in computer applications and proprietary software.

Working Conditions:

• Combination of indoor and outdoor work, potentially in noisy or inclement weather.
• Extended walking or standing required.
• Flexible work schedules, including nights, weekends, and holidays.
• Occasional travel to other locations.
• Adherence to all safety, health, and environmental regulations.

About CarMax

CarMax revolutionized the auto industry with transparency and integrity, becoming the nation's largest used car retailer with over 200 locations. Our team of over 25,000 associates is dedicated to delivering exceptional customer experiences and fostering career growth. Recognized as one of the FORTUNE 100 Best Companies to Work For, we are committed to diversity and equal opportunity employment.

We consider reasonable accommodations for applicants upon request.