Production Manager

Savers; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the thrift retail industry is seeking a Production Manager to oversee the production process and manage team performance. The ideal candidate will have management experience, strong analytical skills, and be dedicated to a purpose-driven work environment. Responsibilities include ensuring workflow efficiency, leading a team, and upholding safety and loss prevention measures in a supportive and diverse workplace.

Benefits

Comprehensive onboarding and training

Health plans including medical, dental, and vision

401k with matching

Paid time off

Mental health services

Qualifications

• Results-driven retail or industrial management experience.
• Strong mathematical and analytical skills.
• Ability to observe, assess, and coach others.

Responsibilities

• Manage overall production process and lead the team.
• Ensure financial targets and key metrics are met.
• Oversee quality checks and workflow efficiencies.

Skills

Communication

Problem Solving

Leadership

Analytical Skills

Education

High School diploma

Post-secondary degree/diploma preferred

Tools

Microsoft Office

Job description

Description

Job Title: Production Manager

Who we are: As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are "Thrift Proud," supported by millions of loyal customers and over 22,000 team members across 300+ stores. Learn more at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

What you can expect:

• The opportunity to celebrate uniqueness from diverse backgrounds and perspectives.
• To work in a purpose-driven company with a positive impact on the planet and communities.
• Investment in your career development, especially with our store expansion plans.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University and partnerships with renowned providers.
• Benefits including health plans (medical, Rx, dental, vision), company-paid life insurance, wellness programs, 401k with matching, paid time off, and mental health services.

What you’ll be working on:

Responsible for managing the overall production process and leading the team in accordance with policies, procedures, regulations, and laws. The Production Manager oversees departments in the production room and sales floor, ensuring proper item placement, pricing, merchandise utilization, and workflow. Supervision includes quality control, coaching, and performance assessment, guided by Savers' vision and core values.

Store Performance

• Ensure financial targets and key metrics are met.
• Monitor and set work pace.
• Analyze key metrics and market potential.
• Inspect sales floor for shop-ability and customer/donor experience.
• Prioritize team activities.

Leadership and Development

• Lead and supervise supervisors and team members.
• Plan staffing, recruitment, and training.
• Assess, coach, and develop staff.
• Maintain a respectful, values-driven workplace.
• Communicate openly, recognize achievements, and address issues.
• Fulfill manager on duty responsibilities and oversee the store when needed.

Customer/Donor Service

• Respond to questions, requests, and complaints.
• Set an example for excellent service and train staff accordingly.
• Engage with customers and donors for feedback and improvements.
• Implement sales and marketing promotions.
• Assist donors per company standards.

Consistent Production

• Manage item condition, volume, margins, and seasonal stock.
• Ensure availability of sellable items.
• Plan and direct team work to meet sales and efficiency goals.
• Oversee quality checks and workflow efficiencies.
• Lead morning maintenance to prepare the store for business.
• Partner with donation and retail managers on flow and process.
• Maintain accurate stock and merchandise supply.
• Leverage recycling programs to reduce landfill waste.

Loss Prevention and Safety

• Protect assets and information.
• Promote loss prevention awareness.
• Maintain a safe work environment.
• Oversee safety certifications and procedures.

In the absence of the Store Manager, oversee store operations and team, implementing company policies and making decisions as needed. Perform other duties as assigned.

What you have:

• Excellent presentation and communication skills.
• Ability to observe, assess, and coach others.
• Sound judgment and decision-making skills.
• Proficiency in Microsoft Office.

Minimum Education, Training, and Experience:

• High School diploma; post-secondary degree/diploma preferred.
• Results-driven retail or industrial management experience.
• Strong mathematical and analytical skills.

Physical Requirements:

• Ability to lift and carry products up to 50 lbs.
• Frequent reaching, standing, walking, bending, and stooping.
• Dexterity for hand-eye coordination tasks.
• Ability to handle environmental hazards and work flexible hours, including nights, weekends, and holidays.

FLSA: Exempt

Travel: Periodic driving for business purposes.

Location: 1230 VFW Parkway West Roxbury Massachusetts 02132

Savers is an E-Verify employer.