Production Lead at Woodlawn

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Vacation and Sick

Paid Holidays

403(b) with company match

Employee Assistance Program

Job summary

Ohio Valley Goodwill Industries Rehabilitation Center, Inc. in Cincinnati is seeking a Production Lead to support leadership by driving daily operational excellence and upholding Goodwill’s mission and brand standards.

You will provide hands-on leadership in production, coach staff, ensure safety and quality, and help the team meet daily production goals while serving as a reliable point of contact for leadership.

Qualifications

• Experience in customer service preferred.
• Ability to lead a team and work independently.
• Sixteen years or older.

Responsibilities

• Support the Production Manager and Assistant Production Manager with day-to-day operations.
• Ensure compliance with policies including reporting theft or misuse of company property.
• Provide coaching, direction, and training to production team on job duties.
• Make recommendations to management regarding disciplinary actions.
• Inspect and validate pricing and quality of production.
• Ensure the team achieves daily production goals.
• Assist with inventory counts, pricing, and related tasks.
• Represent Goodwill in a professional manner and protect the organization’s reputation.
• Maintain professional appearance and behavior.
• Communicate priorities, goals, and daily expectations with leadership and team.
• Foster accountability, teamwork, and continuous improvement.
• Serve as a reliable contact when management is unavailable.
• Demonstrate reliability and professionalism.
• Other duties assigned by leadership.

Skills

Customer service

Leadership

Coaching

Communication

Job description

About Ohio Valley Goodwill Industries

Ohio Valley Goodwill Industries is a non‑profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. With a focus on empowering individuals to achieve greater independence and inclusion in the community, Ohio Valley Goodwill has been serving the Greater Cincinnati area for over 100 years.

POSITION SUMMARY: (WHAT, HOW, WHY)

The Production Lead plays a key role in supporting leadership by driving daily operational excellence and reinforcing Goodwill’s mission and brand standards. This role provides hands‑on leadership in production, supports performance goals, and serves as a role model for professionalism, service, and teamwork at all times.

MINIMUM REQUIREMENTS

EDUCATION

None

EXPERIENCE

Previous experience in customer service preferred. Ability to work independently in unsupervised situations. Sixteen years or older.

ESSENTIAL JOB SKILLS

Proper lifting, stacking and sorting methods preferred.

ESSENTIAL DUTIES

• Support the Production Manager and Assistant Production Manager with day-to-day operations
• Ensure compliance with all policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities
• Provide coaching, direction, and training to production team on job related responsibilities
• Make recommendations to Asst Mgr. or Manager related to disciplinary or corrective action
• Inspect and validate accurate pricing and quality of production
• Ensure production team is working at a pace that will ensure the team achieves daily production goals
• Support day-to-day operations, including inventory counts, pricing, and other areas as needed
• Always act as a brand ambassador, representing Goodwill in a professional manner and protecting the organization’s reputation
• Maintain a professional appearance and behavior, refrain from any unprofessional conduct
• Communicate effectively with production leadership and team members regarding priorities, goals, and daily expectations
• Support a culture of accountability, teamwork, and continuous improvement
• Serve as a reliable point of contact when management is not immediately available
• Demonstrate reliability, professionalism, and accountability
• Other duties assigned by leadership

SUPERVISORY RESPONSIBILITY AND REQUIREMENTS

• This position is responsible for training and delegating work assignments to the Merchandise Processor & Material Handler positions
• At least 1 year of supervisory experience preferred
• Ability to perform continuous walking, stooping, standing, bending, kneeling, and climbing for prolonged periods of time
• Work a flexible schedule in support of production including night, weekend, and holiday shifts
• Ability to effectively communicate in English with internal and external customers
• Ability to lead by example in a fast‑paced environment

PHYSICAL REQUIREMENTS

• Ability to sit or stand for eight hours.
• Ability to bend and twist.
• Ability to lift and carry 35 pounds with or without a reasonable accommodation.
• Moderate warehouse noise
• Ability to work in a confined area.
• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, keyboard, reach, stoop and kneel.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required as business demands dictate
• Key to note, the role will not allow use of headphones or personal cell phone during shift due to safety concerns

WORKING CONDITIONS

• Working in office and warehouse (warehouse settings)
• Prolonged standing, repetitive walking, sitting
• Lifting/pushing/pulling 50+ lbs

We offer competitive pay and benefits including:

• Paid Vacation and Sick
• Paid Holidays
• 403(b) with company match
• Employee Assistance Program

This is the ideal job for those individuals seeking life enrichment opportunities.

EEO Employer/Vet/Disabled