Production Crew Supervisor

SERVPRO of CLEANAIR IMAGE, INC.; San Leandro (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

A restoration services company in San Leandro seeks a Production Supervisor to facilitate customer satisfaction and oversee restoration projects. The ideal candidate will ensure quality control, communicate effectively with technicians, and adhere to safety protocols. A high school diploma and relevant experience in cleaning/restoration are preferred. Competitive pay with potential bonuses is offered in a supportive environment focused on growth and development.

Qualifications

• Bilingual preferred for effective communication.
• Willingness to follow safety and risk management guidelines.
• Ability to work in various environments and conditions.
• Must be able to travel locally and out of state as needed.
• Ability to lift and move heavy items and work in physically demanding environments.

Responsibilities

• Facilitate a positive customer experience and ensure satisfaction.
• Communicate clear expectations to production technicians.
• Perform inspections and assess work scope as requested.
• Coordinate and ensure quality control of production processes.
• Identify and communicate safety hazards.
• Document job details accurately.
• Manage labor and consumables; protect and use equipment/materials properly.
• Train and direct team members in procedures and use of equipment.
• On-Call rotation required.

Skills

Effective written and oral communication

Basic math skills

Experience in cleaning/restoration

Ability to lift a minimum of 50 pounds

Ability to climb ladders

Ability to travel locally and out of state

Education

High school diploma/GED

IICRC certifications (preferred)

Job description

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

PRODUCTION CREW CHIEF POSITION - Water Damage Crew Chiefs and Fire Restoration & Cleaning Crew Chiefs SERVPRO® of Belmont/San Carlos, San Leandro & Stockton Production Crew Chief

Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a Production Supervisor. As a Production Supervisor at SERVPRO, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The Production Supervisor prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front‑line representative of the SERVPRO® brand, the Supervisor demonstrates to customers and clients the company’s Here to Help® commitment. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow. Training and development programs are available, which include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”

Primary Responsibilities

Facilitate a positive customer experience and ensure customer satisfaction of services.

Communicate clear expectations to production technicians and supervise their activities, report daily to the Project Manager/Production team.

Perform initial inspections and assess scope, equipment, and approx. time for work needed to Project Manager, as requested.

Coordinate and perform production processes as scheduled and ensure quality control, documenting in software (will train).

Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.

Document a detailed and accurate job file to support the services provided.

Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Assist in training and directing team members in proper procedures; field work, proprietary software via iPad, equipment/vehicle care, and documentation.

Additional tasks as needed, while continuing to grow and develop within the company through training opportunities.

On-Call rotation required.

Position Requirements

• Effective written and oral communication (Bilingual Preferred)
• Basic math skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred but not required
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, and work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Pay Rate: DOE - Pay rate is negotiable based on experience - there are bonus opportunities and overtime on a regular basis.

SERVPRO® of Belmont/San Carlos, San Leandro & Stockton is an EOE M/F/D/V employer.

Please visit our website, https://www.servprosanleandro.com, for additional information.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.