Production Crew Chief

Servpro Industries, Inc.; Cullman (AL); On-site; USD 19,286 - 30,307; Full time

Job summary

A leading restoration franchise in Cullman, Alabama, seeks a motivated Production Crew Chief to enhance customer satisfaction on restoration projects. You will supervise team members and ensure quality control, managing labor and safety protocols. The ideal candidate will have a high school diploma, communication skills, and preferably experience in cleaning/restoration. The pay rate ranges from $14.00 to $22.00 per hour, with opportunities for overtime and merit increases.

Qualifications

• Effective written and oral communication skills are essential.
• Basic math skills required.
• Experience in cleaning or restoration is preferred.

Responsibilities

• Facilitate a positive customer experience and ensure customer satisfaction.
• Supervise production technicians and communicate expectations.
• Perform quality control and coordinate production processes.

Skills

Effective written and oral communication

Basic math skills

Experience in cleaning/restoration

Education

High school diploma/GED

IICRC certifications

Job description

SERVPRO® of Cullman/Blount County Production Crew Chief

Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a new production crew chief. As a new production crew chief at SERVPRO of Cullman/Blount County, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The production crew chief prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the crew chief demonstrates to customers and clients the company’s Here to Help® commitment. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”

Primary Responsibilities

• Facilitate a positive customer experience and ensure customer satisfaction of services.
• Communicate clear expectations to production technicians and supervise their activities.
• Coordinate and perform production processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Position Requirements

• Effective written and oral communication
• Basic math skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Pay Rate

Up to $22.00/hour based on experience and work history, with the possibility of overtime pay and increases based on merit.

Compensation: $14.00 - $22.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.