Production Crew Chief

SERVPRO Team Cox; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

SERVPRO Team Cox in Charlotte, North Carolina seeks a dedicated professional for managing and completing jobs in accordance with SERVPRO® processes. Responsibilities include overseeing job flow, ensuring customer satisfaction, and maintaining safety protocols on-site.

The successful candidate should possess strong communication skills, a high school diploma or GED, and ideally hold IICRC certifications. Experience in cleaning/restoration is preferred but not mandatory.

Qualifications

• Experience in cleaning/restoration preferred.
• High school diploma/GED required.
• IICRC certifications preferred for candidates.

Responsibilities

• Manage and complete jobs according to SERVPRO processes.
• Communicate with customers and manage job file documentation.
• Monitor Production Technicians and ensure safety on job sites.

Skills

Effective written and oral communication

Experience in cleaning/restoration

Ability to travel locally or out of state

Education

High school diploma/GED

IICRC certifications

Job description

Job Description

Manage and complete jobs according to SERVPRO® processes per work order. Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Communicate and establish relationships with commercial, insurance, and residential customers.

Responsibilities

• Explain processes and answer customer questions, as needed
• Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met
• Communicate clear expectations to Production Technicians and supervise their activities
• Perform production processes as scheduled and ensure quality control
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
• Resolve problems quickly as they arise
• Manage job file documentation to ensure complete and accurate project details
• Manage and control costs of production projects
• Manage and protect assets, using equipment and materials properly
• Clean and maintain vehicles, equipment, warehouse, and office areas
• Perform sales and marketing activities, including add‑on sales and security checks

Qualifications

• Effective written and oral communication
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Ability to travel locally or out of state when necessary

Physical and Work Environment Requirements

• Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawl spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.