Customer Service Representative

SERVPRO of Southwest Portland; Portland (OR); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company car

Company parties

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

SERVPRO of Southwest Portland is seeking a dedicated Crew Chief to supervise restoration projects and ensure we deliver the ‘Like it never even happened’ results. You will manage job flow, coordinate requirements, document work, and lead Production Technicians on site.

Ideal candidates have strong communication, a high school diploma or GED, and a willingness to travel locally or out of state. IICRC certifications are preferred, and experience in cleaning/restoration helps.

Qualifications

• Effective written and oral communication.
• High school diploma or GED required; IICRC certifications preferred.
• Ability to travel locally or out of state when necessary.

Responsibilities

• Explain processes and answer customer questions, as needed.
• Monitor, communicate, and respond to customer needs to ensure satisfaction.
• Supervise Production Technicians and their activities.
• Perform production processes, ensure quality control, and manage job files.
• Identify safety hazards and enforce safety measures on site.
• Manage and control costs of production projects.
• Perform sales and marketing activities, including add-on checks.

Skills

Effective written and oral

Communication

Supervision

Education

High school diploma/GED

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Do you love helping people through difficult situations? Then don’t miss your chance to join our Franchise as a new Crew Chief. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi‑tasker. If you are self‑motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super‑excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:

Manage and complete jobs according to SERVPRO® processes per work order. Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Communicate and establish relationships with commercial, insurance, and residential customers.

Responsibilities:

• Explain processes and answer customer questions, as needed
• Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met
• Communicate clear expectations to Production Technicians and supervise their activities
• Perform production processes as scheduled and ensure quality control
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
• Resolve problems quickly as they arise
• Manage job file documentation to ensure complete and accurate project details
• Manage and control costs of production projects
• Manage and protect equipment and materials properly
• Clean and maintain vehicles, equipment, warehouse, and office areas
• Perform sales and marketing activities, including add‑on sales and security checks

Qualifications:

• Effective written and oral communication
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Ability to travel locally or out of state when necessary

Physical and Work Environment Requirements:

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawl spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.