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PRODUCTION COORDINATOR
Full Time Sales Tempe, AZ, US
Salary Range: $85,000.00 To $110,000.00 Annually
Position Summary
The Job Coordinator is the technical and commercial link between customers, outside sales, engineering, and production. This role develops accurate quotes and executable work plans for heavy-equipment refurbishments and new-part manufacturing, then coordinates each job through the L&H operating system from order entry through completion and invoicing. The successful candidate combines strong technical judgment with customer service, adaptability, ownership, and a positive, solutions-oriented mindset.
Key Responsibilities
- Prepare accurate, timely quotes for refurbishment, repair, and new-part manufacturing opportunities, including scope, labor, material, outside processing, lead time, and commercial assumptions.
- Partner closely with outside sales to clarify customer requirements, develop solutions, support pricing strategy, communicate status, and respond quickly to changing priorities.
- Develop practical work plans and job scopes for refurbishments and new manufacturing, translating customer needs, drawings, specifications, inspection findings, and technical requirements into clear production steps.
- Create and maintain sales orders, work orders, quotes, job data, and related records in the company operating system; ensure information is complete, accurate, and usable by downstream departments.
- Coordinate daily with internal customers including Purchasing, Shipping/Receiving, Machinists, Welders, Mechanics, Engineering, Quality, and other support functions to remove roadblocks and keep jobs moving.
- Monitor work-in-process, job costs, material status, outside services, schedule commitments, and on-time delivery risk; elevate issues early and drive timely resolution.
- Review completed job costs and scope changes to support accurate final pricing and invoicing, while communicating significant variances to sales and leadership.
- Build, update, and maintain engineering masters and job documentation as required to improve repeatability, quality, estimating accuracy, and future job execution.
- Support quality expectations for L&H parts, products, and services; help resolve warranty matters, customer concerns, and job-related issues professionally and promptly.
- Champion safe work practices and L&H mission, vision, and values while contributing to a collaborative, accountable, and customer-focused culture.
Required Qualifications
- Five or more years of relevant experience in heavy industrial manufacturing, large mechanical repair, mining equipment, or related applications.
- Demonstrated technical aptitude and ability to understand mechanical systems, manufacturing processes, drawings, specifications, tolerances, and repair or refurbishment requirements.
- Experience in a large mechanical repair, industrial manufacturing, machining, fabrication, or comparable production environment.
- Ability to develop estimates, work scopes, routings, and execution plans while balancing technical requirements, cost, schedule, and customer expectations.
- Strong computer skills, including Microsoft Windows and Office applications, with the ability to learn and work effectively in L&H operating systems.
- Excellent written and verbal communication, interpersonal skills, and customer service judgment across both external and internal customers.
- Strong organization and follow-through with the ability to manage multiple active jobs, priorities, and deadlines in a fast-changing environment.
- Demonstrated adaptability, problem-solving, ownership, and a consistently positive, team-oriented mindset.
Preferred Qualifications
- Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, or a closely related technical field; equivalent technical education and directly relevant heavy-industrial, mining, mineral processing, hydro, or other severe-duty industrial experience may be considered.
- Experience quoting engineered-to-order or repair work and coordinating jobs through machining, welding/fabrication, mechanical assembly, purchasing, and shipping/receiving.
- Experience with customer compliance requirements, business assessments, Master Service Agreements, and detailed scopes covering safety, quality, environmental, and production expectations.
- Bilingual English/Spanish skills.
Core Competencies
- Technical curiosity and sound mechanical judgment
- Customer focus and professional responsiveness
- Planning, prioritization, and attention to detail
- Cross-functional teamwork and influence without direct authority
- Adaptability and composure when scope, schedule, or priorities change
- Positive, solutions-oriented mindset with strong personal accountability
Working Conditions / Special Demands
- Ability to work in both office and active industrial/shop environments and to follow all required PPE and safety practices.
- Ability to lift or carry up to 20 lbs.
- Ability to travel occasionally as business needs require.
We conduct pre-employment and random drug tests, Functional Job Analysis, and a background check.
We are an Equal Opportunity Employer, Gender/Minority/Veteran/Disabled.