Production Coordinator

PJ Fitzpatrick; New Castle (DE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k) with Company Match

Paid Training

PTO

Floating Holiday

PTO on your Birthday

Job summary

PJ Fitzpatrick is seeking a Production Coordinator to manage the transition from sale to installation, serving as the primary liaison among customers, installation crews, warehouse staff, and the Project Manager.

You will monitor queues, schedule installations, ensure timely updates, and coordinate with purchasing and project teams to keep jobs on track and paid in full.

Qualifications

• High School Diploma or Equivalent.
• At least 1 year of coordinator/dispatcher experience in construction, maintenance, or utilities.

Responsibilities

• Monitor job status queues to ensure cycle times are met for scheduling production-related tasks.
• Schedule installation with customer and crews to achieve daily capacity targets.
• Address day-of-installation challenges (e.g., weather reschedules).
• Maintain timely communication updates with customers (ETAs, scheduling, confirmations).
• Coordinate with Purchasing Manager and Warehouse to ensure materials are ordered and received.
• Coordinate with Project Manager to prepare installation details for crews.
• Notate all steps and customer communications in the operating system.
• Ensure crew completes steps and project is closed out and paid in full.
• Inspect post-install paperwork with Project Manager for accuracy.
• Maintain punch lists, update the operating system, and track materials.
• Maintain daily communication with crews to progress jobs and adjust schedules.
• Coordinate final payment arrangements with customers and update Accounting on unpaid jobs.
• Receive and resolve customer inquiries and concerns.
• Ensure sub-crew invoices and paperwork are received and accounted for daily.
• Submit information to accounting.

Skills

Time management

Communication

Multitasking

Detail orientation

Problem solving

Customer service

Negotiation

Education

High School Diploma or Equivalent

Job description

P.J. Fitzpatrick is a family-owned home improvement company with over 40 years of experience serving homeowners across the Mid-Atlantic and Northeast. We specialize in exterior remodeling, including roofing, windows, siding, doors, gutters, and bath solutions. Our success is driven by skilled professionals, strong training programs, and a commitment to quality, integrity, and growth.

Job Summary:

The Production Coordinator fulfills a central logistics role responsible for ensuring a smooth transition and completion of required steps from Sale to Installation within our prescribed standards and timeframes. They are the primary liaison between the customer, installation crew, warehouse personnel, support partners and the assigned Project Manager.

Essential Job Responsibilities:

• 1. Monitor job status queues to ensure cycle times are met for scheduling production-related tasks
• 2. Schedule installation with customer and crews with goal of achieving daily capacity targets
• 3. Ensure day of installations challenges are addressed and resolved (e.g. weather reschedules)
• 4. Maintain timely and regular communication updates with customer (ETA’s, scheduling, day prior install confirmations, problem resolution)
• 5. Work with Purchasing Manager and Warehouse to ensure materials are ordered and received
• 6. Coordinate with Project Manager to ensure installation details are prepared to send to crews
• 7. Ensure proper notation of all steps and customer communication is notated in operating system
• 8. Ensure job completion steps are completed by crew and project is closed out and paid in full
• 9. Inspect all post-install paperwork to ensure accuracy and completeness (in conjunction with Project Manager)
• 10. Maintain punch list, update operating system and track materials
• 11. Maintain daily communicate with crews to ensure progress of jobs and adjust schedule accordingly
• 12. Coordinate with Project Manager all final payment arrangements with customers and provide status update to Accounting regarding unpaid jobs.
• 13. Receive and resolve customer inquiries and concerns.
• 14. Ensure sub-crew invoices and paperwork are received and accounted for on daily basis
• 15. Submit information to accounting

This is a full-time role with a Monday-Friday schedule.

#PJFITZ2025

Performance Requirements:

• 1. Strong computer skills
• 2. Superior time-management and organization skills
• 3. Ability to multi-task
• 4. Excellent oral and written communication
• 5. Detail oriented
• 6. Strong negotiator
• 7. Strong problem resolution and customer service skills
• 8. Sense of urgency

Required Experience:

At least one (1) year experience working as a coordinator/dispatcher in construction, maintenance, or utilities industry.

Education:

High School Diploma or Equivalent

Benefits Overview At PJ Fitzpatrick, we believe our team deserves the best. Thats why we offer a comprehensive benefits package that includes:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance 401(k) with Company Match
• Paid Training
• PTO
• Floating Holiday
• PTO on your Birthday