Production Coordinator

PJ Fitz

New Castle (DE)

On-site

USD 52,000 - 68,000

Full time

12 days ago

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Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance 401(k) with Company Map

Paid Training

PTO

Floating Holiday

PTO on your Birthday

Job summary

P.J. Fitzpatrick is seeking a Production Coordinator to act as the central logistics liaison from Sale to Installation. You will coordinate with customers, installation crews, warehouse, and project managers to ensure timely, accurate execution within company standards.

The role requires strong communication, organization, and problem-solving skills, with a Monday–Friday schedule in a full-time capacity.

Qualifications

High School Diploma or Equivalent.
At least 1 year experience as a coordinator/dispatcher in construction, maintenance, or utilities.
Strong computer skills and ability to use a work management system.

Responsibilities

Monitor job status queues to meet cycle times for scheduling production tasks.
Schedule installation with customer and crews aiming for daily capacity targets.
Coordinate with Project Manager to ensure installation details are prepared for crews.
Maintain timely updates with customers (ETAs, confirmations, problem resolution).
Ensure accurate paperwork and that projects are closed out and paid in full.

Skills

Scheduling

Communication

Time management

Detail oriented

Negotiation

Customer service

Multitask

Education

High School Diploma or Equivalent

Tools

Accounting liaison

Job description

P.J. Fitzpatrick is a family-owned home improvement company with over 40 years of experience serving homeowners across the Mid-Atlantic and Northeast. We specialize in exterior remodeling, including roofing, windows, siding, doors, gutters, and bath solutions. Our success is driven by skilled professionals, strong training programs, and a commitment to quality, integrity, and growth.

Job Summary:

The Production Coordinator fulfills a central logistics role responsible for ensuring a smooth transition and completion of required steps from Sale to Installation within our prescribed standards and timeframes. They are the primary liaison between the customer, installation crew, warehouse personnel, support partners and the assigned Project Manager.

Essential Job Responsibilities:

1. Monitor job status queues to ensure cycle times are met for scheduling production-related tasks
2. Schedule installation with customer and crews with goal of achieving daily capacity targets
3. Ensure day of installations challenges are addressed and resolved (e.g. weather reschedules)
4. Maintain timely and regular communication updates with customer (ETA’s, scheduling, day prior install confirmations, problem resolution)
5. Work with Purchasing Manager and Warehouse to ensure materials are ordered and received
6. Coordinate with Project Manager to ensure installation details are prepared to send to crews
7. Ensure proper notation of all steps and customer communication is notated in operating system
8. Ensure job completion steps are completed by crew and project is closed out and paid in full
9. Inspect all post-install paperwork to ensure accuracy and completeness (in conjunction with Project Manager)
10. Maintain punch list, update operating system and track materials
11. Maintain daily communicate with crews to ensure progress of jobs and adjust schedule accordingly
12. Coordinate with Project Manager all final payment arrangements with customers and provide status update to Accounting regarding unpaid jobs.
13. Receive and resolve customer inquiries and concerns.
14. Ensure sub-crew invoices and paperwork are received and accounted for on daily basis
15. Submit information to accounting

This is a full-time role with a Monday-Friday schedule.

#PJFITZ2025

Performance Requirements: