Production Coordinator
Aston Carter
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Benefits offered by this job
Job summary
Aston Carter is seeking a Plant Service Coordinator for the East Aurora, NY site. This on-site contract role focuses on coordinating order management, delivery analysis, and cross-functional communication to support manufacturing operations.
The ideal candidate has manufacturing experience, strong Excel and ERP aptitude, and a customer-first mindset. You will work with Customer Service, Supply Chain, and Sales to ensure accurate, timely information and improved delivery performance.
Qualifications
- Manufacturing or production operations experience.
- Customer service coordination mindset in manufacturing context.
- Ability to prioritize customer requirements.
- Proficiency with Excel for data analysis and reporting.
- Comfort using ERP systems to view and interpret data.
- Experience with Oracle ERP is a strong advantage.
- Strong organizational skills for multiple orders and stakeholders.
- High attention to detail in reviewing delivery data and metrics.
- Effective communication across multiple teams.
Responsibilities
- Serve as primary plant liaison between remote customer care and on-site leadership.
- Manage delivery information updates for plants and products.
- Review and validate delivery requests to align with operations.
- Provide escalation support for delivery information issues.
- Analyze delivery data to identify trends and opportunities.
- Assist with PK/RK analysis and improvements.
- Identify causes of detractors and recommend corrective actions.
- Support demand management and cross-functional collaboration.
- Track open orders, quotes, and customer demand.
- Coordinate end-to-end order management across functions.
- Act as order management contact for demand filtering and holds.
- Support monthly order pull-in to meet sales commitments.
- Provide feedback to CSR management on order-entry errors.
- Monitor open order reports and fulfillment opportunities.
- Identify issues affecting delivery performance and resolve them.
Skills
Tools
Job description
Job Title: Plant Service Coordinator
The Plant Service Coordinator supports manufacturing operations by acting as a key liaison between the remote customer care team and on-site operations leadership at the East Aurora facility. This role focuses on coordinating order management activities, analyzing delivery performance, and ensuring accurate, timely information flow across Customer Service, Supply Chain, and other business functions. The coordinator helps drive continuous improvement in delivery performance and demand management while maintaining a strong customer-first mindset within a manufacturing environment.
- Serve as the primary plant support coordinator and liaison between the remote customer care team and on-site operations leadership for the East Aurora site.
- Manage product delivery information activities for designated plants and products, ensuring accurate and timely updates for internal stakeholders.
- Support planners by reviewing and validating original delivery requests from Customer Service, helping to align customer expectations with operational capabilities.
- Provide escalation support for Customer Service personnel on product delivery information issues, ensuring swift resolution and clear communication.
- Analyze delivery request data and order files to identify trends, issues, and opportunities related to delivery performance.
- Assist with PK/RK analysis and related improvements, contributing to enhanced delivery performance metrics.
- Evaluate causes of detractors to delivery performance metrics and recommend corrective actions to improve service levels.
- Identify continuous opportunities for improvement and actively participate in plant and business improvement initiatives, including 80/20 and other continuous improvement activities.
- Collaborate with the Commercial Team and Supply Chain to support the demand management process for assigned plants and products.
- Track demand for top customers, including monitoring open orders, blanket orders, and open quotes, to ensure alignment with production and delivery capabilities.
- Analyze sales history for top customers to monitor future demand and support proactive planning and decision-making.
- Track all open order activity and open quotations for key customers, ensuring data accuracy and visibility for stakeholders.
- Coordinate order management activities across Customer Service, Supply Chain, Distribution, Finance, Sales, and Marketing to ensure smooth end-to-end order processing.
- Act as the order management contact for all functions on matters such as demand filtering, order holds, and other order management requirements.
- Support the monthly order pull-in process to help the business achieve sales commitments and optimize revenue.
- Provide feedback to Customer Service management on CSR order entry and processing errors, helping to address issues through training and development.
- Manage open order reports for assigned products, including monitoring past-due sales orders and identifying order fulfillment opportunities.
- Identify and resolve issues related to open orders and delivery performance, ensuring timely and accurate fulfillment.
- Act as a Customer Service subject matter expert in plant improvement and continuous improvement initiatives, sharing insights from order management and customer service perspectives.
- Manufacturing experience within a production or operations environment.
- Customer Service experience with a strong customer-first mentality, particularly in a manufacturing context.
- Ability to understand and prioritize customer service requirements even when the role does not involve direct customer interaction.
- Proficiency in Microsoft Excel, including vlookup, pivot tables, and reporting tools for data analysis and performance tracking.
- Comfort navigating ERP systems to view, interpret, and use operational and order data to support communication between teams.
- Familiarity with Oracle ERP systems, with specific experience considered a strong advantage.
- Strong organizational skills with the ability to manage multiple orders, reports, and stakeholders simultaneously.
- High attention to detail in reviewing delivery data, order files, and performance metrics.
- Effective communication skills for coordinating between Customer Service, Supply Chain, Distribution, Finance, Sales, Marketing, and operations leadership.
- At least 1 year of experience in a relevant role such as manufacturing support, customer service coordination, or operations coordination.
- Experience in a coordinator-style role supporting cross-functional teams in a manufacturing or operations environment.
- Prior planning experience or exposure to production planning processes.
- Knowledge of key account metrics and how they relate to demand management and delivery performance.
- Experience working in a manufacturing environment with exposure to continuous improvement initiatives.
- Ability to interpret sales history and demand data to support forecasting and planning.
- Comfort working with performance metrics and contributing to improvement initiatives such as 80/20.
- Strong problem-solving skills with the ability to identify root causes of delivery issues and propose practical solutions.
This position is based 100% on site at a manufacturing facility in East Aurora. The role operates within a dynamic production and operations environment, requiring regular interaction with on-site operations leadership and coordination with remote customer care teams. Work involves extensive use of Microsoft Excel and ERP systems, particularly Oracle, to analyze order data, track demand, and manage delivery performance. The environment emphasizes collaboration across Customer Service, Supply Chain, Distribution, Finance, Sales, and Marketing, with a strong focus on continuous improvement and meeting sales commitments. The on-site setting supports direct visibility into plant operations and delivery activities, enabling timely communication and effective problem-solving.
This is a Contract position based out of East Aurora, NY.
The pay range for this position is $22.00 - $28.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
This is a Contract position based out of East Aurora, NY.
This position is anticipated to close on Nov 9, 2026.
This is a fully onsite position in East Aurora,NY.
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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