Production Coordinator

floor-coverings-international-careers; Cranston (RI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free uniforms

Paid time off

Training & development

Company vehicle provided

Job summary

Floor Coverings International Careers is hiring a Production Coordinator in Cranston, Rhode Island. This full-time position involves managing installers, communicating job progress, and ensuring customer satisfaction.

No prior experience is necessary, as paid training will be provided. Candidates must demonstrate leadership skills and the ability to work independently while maintaining organization on multiple job sites. Enjoy competitive salary and various perks including a company vehicle for work appointments.

Qualifications

• Leadership skills to manage installers and handle conflicts effectively.
• Ability to work independently without supervision.
• Able to maintain organization while working on multiple sites.

Responsibilities

• Meet with sales staff weekly to discuss sales and product orders.
• Order products accurately and follow up on delivery.
• Schedule jobs to meet customer and installer schedules.
• Keep customers informed about installation details.
• Manage job to hit profit objectives.

Skills

Leadership skills

Independent work

Organizational skills

Problem-solving

Decision-making

Professional image

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Paid time off
• Training & development

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.

Job Details & Perks:

• No experience required
• Paid training provided
• Full-time
• Company vehicle provided for work appointments

Key Responsibilities:

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
• Resolve conflicts and complaints immediately.
• Keep show room and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner’s discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International’s core values and mission.

Qualifications:

• Leadership skill to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Able to maintain organization while working on multiple sites.
• Able to problem solve productively.
• Able to make reasonable decisions.
• Portrays a professional image.