Production Control & Customer Care Manager

Trellint; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Trellint in Los Angeles seeks a Customer Care Manager to oversee daily operations and program management for municipal projects. You will coordinate production flow, manage staff, and ensure timely delivery of notices, reports, and reconciliations.

Ideal candidates are detail-oriented, highly organized, and capable of balancing operational demands with strategic oversight. A Bachelor's or 3 years of relevant experience and strong MS Excel skills are preferred.

Qualifications

• Bachelor’s Degree or 3 years of equivalent work experience, preferably with municipal clients.
• Advanced proficiency in Microsoft Excel.
• Ability to work independently with minimal supervision.

Responsibilities

• Lead and manage daily, weekly, and monthly production reconciliation activities.
• Ensure notices, reports, and deliverables are accurate and on time.
• Identify bottlenecks and implement process improvements for efficiency.
• Develop KPIs and analytical reports for clients and the program team.

Skills

Organizational skills

Multitasking

Interpersonal communication

Education

Bachelor's degree or 3 years equivalent work experience

Tools

Microsoft Office

MS Excel

Job description

Trellint in Los Angeles seeks a Customer Care Manager to oversee daily operations and program management for municipal projects. You will coordinate production flow, manage staff, and ensure timely delivery of notices, reports, and reconciliations.

Ideal candidates are detail-oriented, highly organized, and capable of balancing operational demands with strategic oversight. A Bachelor's or 3 years of relevant experience and strong MS Excel skills are preferred.