Production Administrative Assistant

Groundworks; Knightdale (NC); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Annual Tribe Appreciation Tour

Upward mobility - promotions from with

Tuition Reimbursement

Employee Ownership Program

Paid holidays

Medical/dental/vision benefits

401(k) with company match

Job summary

Groundworks, North America’s leader in foundation solutions, seeks a Production Administrative Assistant to support timekeeping, scheduling, and paperwork. You will handle customer interactions, data accuracy, and communications to keep projects on track.

This role is onsite in North Carolina with growth opportunities at a respected, employee-owned company. You’ll join a busy customer-service–based operation, providing a warm, professional presence while coordinating with field crews and

Qualifications

• Develop administrative support for timekeeping and scheduling.
• Experience in call center or customer service preferred.
• Positive attitude with excellent communications skills.
• Proficient in computer use and data accuracy.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is maintained and scheduled for repair.
• Deliver great customer experiences and service.
• Update customer records for accuracy.

Skills

Administrative support

Customer service

Communication skills

Timekeeping

Scheduling

Education

High School Degree/GED

Job description

Are you organized, detail‑driven, and energized by keeping operations running smoothly?At Groundworks, North America’s leader in foundation solutions, our Production Administrative Assistants are essential partners to our field and leadership teams—providing the coordination, accuracy, and follow‑through that keep projects on track. From scheduling support and paperwork management to communication and data accuracy, your work directly supports our crews and ensures a seamless customer experience. If you thrive in a fast‑paced environment and want a stable role with growth opportunities at a nationally respected company, this position is built for you.The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, warm welcome and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction. Support administrative needs of a busy customer service-based industry.Duties and ResponsibilitiesProvide administrative support for timekeepingCreate weekly job packsCreate and close purchase ordersEnsure office equipment is in working order to include scheduling maintenanceGreat customer experiences and service is how we built our reputation. You will be the right fit is you believe in serving people and solving problems.Setting and confirming install datesMailing customer information packetsFollowing up with customers on a variety of issuesUpdates customer records for accuracyIt is an essential function of this job that the employee regularly and reliably reports to work on time each working day.QualificationsHigh School Degree/GED1-2 years Administrative Assistant experience preferredPrevious call center or customer service preferredMust be positive and motivated with excellent communications skillsAbility to adapt quickly to changes in work strategyExcellent computer skillsGreat oral and verbal communicationWorking ConditionsSeeing with the ability to read reports, data, statistics and information on computer screens are required.Full-timeOnsiteWhat We Offer:Competitive base pay + bonus based on company performanceAnnual Tribe Appreciation Tour, holiday & volunteer eventsUpward mobility - we promote from within 80% of the timeWhen you win, you own it—our Employee Ownership Program lets you share the upsideTuition Reimbursement Program - we invest in your development!Work-life balance - 2 weeks PTO and 6 paid holidaysUS: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leaveCanada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insuranceThe anticipated salary range is the expected hiring range for this role in North Carolina is $16.61 - $19.54. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.