Production Administrative Assistant

Groundworks; Twinsburg Township (OH); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Employee Ownership Program

Tuition Reimbursement

Paid time off

Medical, dental, vision benefits

401(k) company match

Job summary

Groundworks, North America’s leader in foundation solutions, seeks a Production Administrative Assistant in Ohio to support timekeeping, paperwork, and scheduling. You will interact with customers, technicians, and field teams to keep projects on track and deliver a seamless customer experience.

The role emphasizes an energetic, positive image, strong communication, and reliable attendance in a fast-paced, customer-service-based operation.

Qualifications

• High School Diploma or GED required.
• 1–2 years administrative assistant or call center experience preferred.
• Strong communication and customer-service orientation.

Responsibilities

• Provide administrative support for timekeeping and documentation.
• Create weekly job packs and purchase orders.
• Maintain accurate customer records and responses.
• Schedule installs and coordinate field communication.
• Ensure office equipment is functional and maintained.

Skills

Administrative support

Customer service

Communication

Data entry

Time management

Education

High School Diploma/GED

Tools

MS Office

CRM basics

Job description

Are you organized, detail‑driven, and energized by keeping operations running smoothly?At Groundworks, North America’s leader in foundation solutions, our Production Administrative Assistants are essential partners to our field and leadership teams—providing the coordination, accuracy, and follow‑through that keep projects on track. From scheduling support and paperwork management to communication and data accuracy, your work directly supports our crews and ensures a seamless customer experience. If you thrive in a fast‑paced environment and want a stable role with growth opportunities at a nationally respected company, this position is built for you.The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, warm welcome and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction. Support administrative needs of a busy customer service-based industry.Duties and ResponsibilitiesProvide administrative support for timekeepingCreate weekly job packsCreate and close purchase ordersEnsure office equipment is in working order to include scheduling maintenanceGreat customer experiences and service is how we built our reputation. You will be the right fit is you believe in serving people and solving problems.Setting and confirming install datesMailing customer information packetsFollowing up with customers on a variety of issuesUpdates customer records for accuracyIt is an essential function of this job that the employee regularly and reliably reports to work on time each working day.QualificationsHigh School Degree/GED1-2 years Administrative Assistant experience preferredPrevious call center or customer service preferredMust be positive and motivated with excellent communications skillsAbility to adapt quickly to changes in work strategyExcellent computer skillsGreat oral and verbal communicationWorking ConditionsSeeing with the ability to read reports, data, statistics and information on computer screens are required.Full-timeOnsiteWhat We Offer:Competitive base pay + bonus based on company performanceAnnual Tribe Appreciation Tour, holiday & volunteer eventsUpward mobility - we promote from within 80% of the timeWhen you win, you own it—our Employee Ownership Program lets you share the upsideTuition Reimbursement Program - we invest in your development!Work-life balance - 2 weeks PTO and 6 paid holidaysUS: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leaveCanada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insuranceThe anticipated salary range is the expected hiring range for this role in Ohio is $16.61 - $19.54. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.