Production Administrative Assistant

Groundworks Operations, LLC; Raleigh (NC); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Bonus potential

Employee ownership

Tuition reimbursement

PTO & holidays

Job summary

Groundworks Operations, LLC, North America’s leader in foundation solutions, seeks a Production Administrative Assistant to support timekeeping, purchasing, and customer-facing activities. You will coordinate workflows, maintain accurate records, and help keep projects on track in a fast-paced environment.

Ideal candidates will have a proactive, positive outlook, strong communication skills, and experience in an administrative or call-center setting.

Qualifications

• 1–2 years Administrative Assistant experience preferred.
• Must have excellent communications skills and a positive attitude.
• Experience in call center or customer service is a plus.
• Strong computer skills and ability to adapt quickly to changes.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Schedule maintenance for office equipment.
• Deliver great customer experiences and professional service.
• Set and confirm install dates.
• Mail customer information packets.
• Follow up with customers on various issues.
• Update customer records for accuracy.

Skills

Administrative experience

Customer service

Communication skills

Computer skills

Oral communication

Adaptability

Education

High School Diploma / GED

Job description

Are you organized, detail‑driven, and energized by keeping operations running smoothly? At Groundworks, North America’s leader in foundation solutions, our Production Administrative Assistants are essential partners to our field and leadership teams—providing the coordination, accuracy, and follow‑through that keep projects on track. From scheduling support and paperwork management to communication and data accuracy, your work directly supports our crews and ensures a seamless customer experience. If you thrive in a fast‑paced environment and want a stable role with growth opportunities at a nationally respected company, this position is built for you. The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, warm welcome and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction. Support administrative needs of a busy customer service-based industry.

Duties and Responsibilities

• Provide administrative support for timekeeping
• Create weekly job packs
• Create and close purchase orders
• Ensure office equipment is in working order to include scheduling maintenance
• Great customer experiences and service is how we built our reputation. You will be the right fit is you believe in serving people and solving problems.
• Setting and confirming install dates
• Mailing customer information packets
• Following up with customers on a variety of issues
• Updates customer records for accuracy

Qualifications

• High School Degree/GED
• 1-2 years Administrative Assistant experience preferred
• Previous call center or customer service preferred
• Must be positive and motivated with excellent communications skills
• Ability to adapt quickly to changes in work strategy
• Excellent computer skills
• Great oral and verbal communication

Working Conditions

Seeing with the ability to read reports, data, statistics and information on computer screens are required. Full-time Onsite

What We Offer:

Competitive base pay + bonus based on company performance

Annual Tribe Appreciation Tour, holiday & volunteer events

Upward mobility - we promote from within 80% of the time

When you win, you own it—our Employee Ownership Program lets you share the upside

Tuition Reimbursement Program - we invest in your development!

Work-life balance - 2 weeks PTO and 6 paid holidays

US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave

Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance

The anticipated salary range is the expected hiring range for this role in North Carolina is $16.61 - $19.54. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.

We take pride in our exceptional growth—because it means that we’ve built our company and solutions on a rock-solid foundation. Every day, every employee has the opportunity to play an impactful role in changing an industry, setting a new standard, and delivering solutions that our customers love. True to our values, we've done the right things from the beginning, setting the stage for an even brighter future. Join us as we charge ahead!