Production Administrative Assistant

Groundworks Operations, LLC; Bloomington (IN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bonus based on company performance

2 weeks PTO

Employee Ownership Program

Tuition Reimbursement

Growth opportunities

Job summary

Groundworks Operations, LLC in Bloomington, IN is seeking a Production Administrative Assistant who keeps operations running smoothly. You will support timekeeping, project scheduling, and customer communications to ensure on-time delivery and a great customer experience.

The role requires a high school diploma, 1–2 years of administrative or call center experience, and strong written and verbal communication.

Qualifications

• High School Degree or GED required.
• 1–2 years Administrative Assistant experience preferred.
• Previous call center or customer service preferred.
• Must be positive and motivated with excellent communications skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills; strong verbal communication.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Schedule new projects and warranty work.
• Confirmation calls to customers regarding upcoming projects.
• Order permits and engineering reports for upcoming projects.
• Great customer experiences and service is how we built our reputation.
• Set and confirm installation dates.
• Order utilities to be marked at job sites.
• Follow up with customers on a variety of issues.
• Update customer records for accuracy.

Skills

Excellent computer skills

Great oral and verbal communication

Positive attitude

Customer service experience

Education

High School Degree/GED

Job description

Are you organized, detail‑driven, and energized by keeping operations running smoothly? At Groundworks, North America’s leader in foundation solutions, our Production Administrative Assistants are essential partners to our field and leadership teams—providing the coordination, accuracy, and follow‑through that keep projects on track. From scheduling support and paperwork management to communication and data accuracy, your work directly supports our crews and ensures a seamless customer experience. If you thrive in a fast‑paced environment and want a stable role with growth opportunities at a nationally respected company, this position is built for you. The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, warm welcome and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction. Support administrative needs of a busy customer service-based industry.

Duties and Responsibilities

• Provide administrative support for timekeeping
• Create weekly job packs
• Schedule new projects and warranty work
• Confirmation calls to customers regarding upcoming projects
• Order permits and engineering reports for upcoming projects
• Great customer experiences and service is how we built our reputation.

You will be the right fit is you believe in serving people and solving problems.

• Set and confirm installation dates
• Order utilities to be marked at job sites
• Follow up with customers on a variety of issues
• Update customer records for accuracy

Qualifications

• High School Degree/GED
• 1-2 years Administrative Assistant experience preferred
• Previous call center or customer service preferred
• Must be positive and motivated with excellent communications skills
• Ability to adapt quickly to changes in work strategy
• Excellent computer skillsGreat oral and verbal communication

Working Conditions

Seeing with the ability to read reports, data, statistics and information on computer screens are required. Full-time Onsite

What We Offer:

• Competitive base pay + bonus based on company performance ($30-45k avg.)
• Annual Tribe Appreciation Tour, holiday & volunteer events
• Upward mobility - we promote from within 80% of the time
• When you win, you own it—our Employee Ownership Program lets you share the upside
• Tuition Reimbursement Program - we invest in your development!
• Work-life balance - 2 weeks PTO and 6 paid holidays
• US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
• Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance

We take pride in our exceptional growth—because it means that we’ve built our company and solutions on a rock-solid foundation. Every day, every employee has the opportunity to play an impactful role in changing an industry, setting a new standard, and delivering solutions that our customers love. True to our values, we've done the right things from the beginning, setting the stage for an even brighter future. Join us as we charge ahead!