Production Administrative Assistant

Groundworks Operations, LLC; Alabama; On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Employee Ownership Program

Tuition Reimbursement

PTO and holidays

Job summary

Groundworks Operations, LLC seeks a Production Administrative Assistant to support timekeeping, job packs, purchase orders, and daily office tasks. You will interact with field crews and leadership, ensuring accurate records and smooth customer experiences.

The role calls for 1–2 years of admin or call center experience, superb communication, and adaptability in a fast-paced environment. This is a full-time onsite position in Alabama with strong growth opportunities and a comprehensive benefits

Qualifications

• High School Degree/GED required
• 1–2 years Administrative Assistant experience preferred
• Previous call center or customer service preferred
• Positive and motivated with excellent communications skills
• Ability to adapt quickly to changes in work strategy
• Excellent computer skills and strong verbal communication

Responsibilities

• Provide administrative support for timekeeping and scheduling
• Create weekly job packs and close purchase orders
• Manage office equipment and schedule maintenance
• Deliver excellent customer experiences and maintain a positive image
• Set and confirm install dates; mail customer information packets
• Follow up with customers on various issues and update records
• Report to work on time consistently as a job requirement

Skills

Customer service

Timekeeping

Communication skills

Data entry

Adaptability

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Data entry

Job description

Are you organized, detail‑driven, and energized by keeping operations running smoothly? At Groundworks, North America’s leader in foundation solutions, our Production Administrative Assistants are essential partners to our field and leadership teams—providing the coordination, accuracy, and follow‑through that keep projects on track. From scheduling support and paperwork management to communication and data accuracy, your work directly supports our crews and ensures a seamless customer experience. If you thrive in a fast‑paced environment and want a stable role with growth opportunities at a nationally respected company, this position is built for you. The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, warm welcome and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction. Support administrative needs of a busy customer service‑based industry.

Duties and Responsibilities

• Provide administrative support for timekeeping
• Create weekly job packs
• Create and close purchase orders
• Ensure office equipment is in working order to include scheduling maintenance
• Great customer experiences and service is how we built our reputation.
• You will be the right fit is you believe in serving people and solving problems.
• Setting and confirming install dates
• Mailing customer information packets
• Following up with customers on a variety of issues
• Updates customer records for accuracy
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.

Qualifications

• High School Degree/GED 1-2 years Administrative Assistant experience preferred
• Previous call center or customer service preferred
• Must be positive and motivated with excellent communications skills
• Ability to adapt quickly to changes in work strategy
• Excellent computer skills
• Great oral and verbal communication

Working Conditions

• Seeing with the ability to read reports, data, statistics and information on computer screens are required.
• Full-time
• Onsite

What We Offer:

• Competitive base pay + bonus based on company performance ($30-45k avg.)
• Annual Tribe Appreciation Tour, holiday & volunteer events
• Upward mobility - we promote from within 80% of the time
• When you win, you own it—our Employee Ownership Program lets you share the upside
• Tuition Reimbursement Program - we invest in your development!
• Work-life balance - 2 weeks PTO and 6 paid holidays
• US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
• Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance
• The anticipated salary range is the expected hiring range for this role in Alabama is $14.95 - $17.59.
• Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.

We take pride in our exceptional growth—because it means that we’ve built our company and solutions on a rock-solid foundation. Every day, every employee has the opportunity to play an impactful role in changing an industry, setting a new standard, and delivering solutions that our customers love. True to our values, we've done the right things from the beginning, setting the stage for an even brighter future. Join us as we charge ahead!