Product UX Designer II

Universal Service Administrative Co. (USAC); Washington (District of Columbia); Remote; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

FSA

Life Insurance

Paid Time Off

Commuter Benefits

Wellness Programs

Job summary

Universal Service Administrative Co. (USAC) is hiring a Product (UX) Designer II to create intuitive, user-centered digital experiences.

You will conduct user research, translate findings into wireframes and prototypes, and lead usability testing sessions while aligning with product goals and the design system. The role emphasizes ownership, workshops, and guiding design decisions within a fast-paced environment.

Qualifications

• Bachelor's degree in interaction design, HCI, or related field or equivalent training.
• Minimum of three years of professional experience in UX design.
• Proficient with industry-standard tools (Figma, Sketch, Adobe Creative Suite).
• Strong information architecture, usability principles, and responsive design skills.

Responsibilities

• User research through interviews, surveys, and usability testing to identify user personas and pain points.
• Translate research into wireframes, flows, prototypes, and high-fidelity mockups; contribute to design system.

Skills

UX Design

User Research

Wireframing

Prototyping

Agile/Scrum

Education

Bachelor's in HCI/Design

Tools

Figma

Sketch

Adobe Creative Suite

Job description

US AC’s target compensation range for a new hire into this position is $80,000 - $105,000 USD per year. Actual salary may vary depending on job-related factors based on knowledge, skills, and experience, as evaluated throughout the interview process. In addition, this position may be eligible for an annual performance bonus. USAC has a comprehensive benefits package that includes Medical, Dental, Vision, 401k, FSA, Life Insurance, Paid Time Off, Commuter Benefits and Wellness Programs.

Why Work Here?

Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Additional information on USF programs can be found at : https://www.usac.org/about/

Benefits

USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage. Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year. Regular telework schedule and opportunities to take professional development courses and training.

A Multicultural Team

We have actively built an organization that doesn’t just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.

USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused. As USAC continues to support universal service impacting healthcare providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfil our mission. We are currently seeking a dynamic and collaborative professional to serve as UX Designer II.

This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.

Working in a creative and fast-paced environment, the Product (UX) Designer II position is responsible for creating intuitive, user-centered digital experiences, bridging the gap between user needs and business goals. Unlike junior designers, a Product (UX) Designer II is expected to take more ownership of their work, lead design workshops, handle complex tasks with less supervision, and actively influence the product development process.

Responsibilities

• User Research & Analysis: Conduct user research through interviews, surveys, and usability testing to identify user personas, behaviors, and pain points.
• Design & Prototyping: Translate research insights into wireframes, task flows, interactive prototypes, and high-fidelity mockups. Help maintain and contribute to USAC’s design system. Maintain design and interaction consistency across products.
• Iterative Testing: Lead usability testing sessions to validate design concepts and refine them based on direct user feedback.
• Cross-Functional Collaboration: Partner with product managers, developers, and other designers to ensure design solutions align with business objectives, technical constraints, USAC’s design system, and UX best practices.
• Presentation & Advocacy: Present design work and rationales to stakeholders, advocating for user-centered solutions.
• Other duties, as assigned.

About You

The successful candidate will excel at operating in a diverse and fluid environment and will be crucial for the success of our IT team and have:

• Bachelor’s degree in interaction design, human-computer interaction (HCI), or a related field, and/or relevant technical training and certifications.
• Minimum of Three (3) years of professional directly related experience.
• Software Proficiency: Expertise in industry-standard tools such as Figma, Sketch, and Adobe Creative Suite.
• Technical Knowledge: Strong understanding of information architecture, usability principles, and responsive design; basic knowledge of HTML/CSS is a plus.
• Prototyping : Ability to create high-fidelity, interactive prototypes to test complex logic and edge cases.
• Process: Familiarity with Agile/Scrum methodologies and Human-Centered Design principles.
• Skills: Exceptional attention to detail, ability to multitask and problem-solve, and ability to self-motivate and work with little supervision to meet deadlines. Strong interpersonal skills and ability to work in high-pressure situations.
• Communication: Excellent communication and presentation abilities, including the ability to communicate complex, interactive design concepts clearly and persuasively.
• Research: Working understanding of how to create and conduct user interviews and usability tests and to distill findings into actionable reports.

USAC is committed to providing a safe and healthy workplace for all employees. All offers of employment with USAC are conditioned on completing and passing a background and reference check. USAC is an Equal Opportunity Employer. No agencies please.