Product UX Designer II

Universal Service Administrative Company; Northern (KY); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off and holidays

Commuter benefits

Job summary

Universal Service Administrative Company is seeking a Product UX Designer II to create intuitive, user-centered digital experiences. You will bridge user needs with business goals, taking ownership of design work, leading workshops, and shaping the product through iterative testing.

The role emphasizes collaboration with product, engineering, and other designers, with responsibilities spanning research, prototyping, and advocating for user-centered design within a public-spirited mission.

Qualifications

• Bachelor’s degree in interaction design, HCI, or related field.
• Minimum of 3 years of professional UX design experience.
• Proficiency with Figma, Sketch, and Adobe Creative Suite.
• Strong information architecture and usability knowledge; HTML/CSS a plus.
• Ability to create high-fidelity, interactive prototypes and test with users.

Responsibilities

• Conduct user research through interviews, surveys, and usability testing.
• Translate research into wireframes, flows, prototypes, and design system contributions.
• Lead usability testing sessions and iterate based on feedback.
• Collaborate with product managers, developers, and other designers to align with business goals and design system.

Skills

UX design

User research

Prototyping

Information architecture

Agile

Communication

Design systems

Education

Bachelor’s degree in interaction design / HCI

Tools

Figma

Sketch

Adobe Creative Suite

HTML/CSS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Product UX Designer II

Regular EE Professional Washington DC Office, Washington, DC, US

4 days ago Requisition ID: 1294

Salary Range: $80,000.00 To $105,000.00 Annually

US AC’s target compensation range for a new hire into this position is $80,000 - $105,000 USD per year. Actual salary may vary depending on job-related factors based on knowledge, skills, and experience, as evaluated throughout the interview process. In addition, this position may be eligible for an annual performance bonus. USAC has a comprehensive benefits package that includes Medical, Dental, Vision, 401k, FSA, Life Insurance, Paid Time Off, Commuter Benefits and Wellness Programs.

Why Work Here?

Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation.

USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage. Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year. Regular telework schedule and opportunities to take professional development courses and training.

A Multicultural Team

We have actively built an organization that doesn’t just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.

USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused. As USAC continues to support universal service impacting healthcare providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission. We are currently seeking a dynamic and collaborative professional to serve as UX Designer II.

This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.

Working in a creative and fast-paced environment, the Product(UX) Designer II position is responsible for creating intuitive, user-centered digital experiences, bridging the gap between user needs and business goals. Unlike junior designers, a Product (UX) Designer II is expected to take more ownership of their work, lead design workshops, handle complex tasks with less supervision, and actively influence the product development process.

Responsibilities

• User Research & Analysis: Conduct user research through interviews, surveys, and usability testing to identify user personas, behaviors, and pain points.
• Design & Prototyping: Translate research insights into wireframes, task flows, interactive prototypes, and high-fidelity mockups. Help maintain and contribute to USAC’s design system. Maintain design and interaction consistency across products.
• Iterative Testing: Lead usability testing sessions to validate design concepts and refine them based on direct user feedback.
• Cross-Functional Collaboration: Partner with product managers, developers, and other designers to ensure design solutions align with business objectives, technical constraints, USAC’s design system, and UX best practices.
• Presentation & Advocacy: Present design work and rationales to stakeholders, advocating for user-centered solutions.
• Other duties, as assigned.

About You

The successful candidate will excel at operating in a diverse and fluid environment and will be crucial for the success of our IT team and have:

• Bachelor’s degree in interaction design, human-computer interaction (HCI), or a related field, and/or relevant technical training and certifications.
• Minimum of Three (3) years of professional directly related experience.
• Software Proficiency: Expertise in industry-standard tools such as Figma, Sketch, and Adobe Creative Suite.
• Technical Knowledge: Strong understanding of information architecture, usability principles, and responsive design; basic knowledge of HTML/CSS is a plus.
• Prototyping : Ability to create high-fidelity, interactive prototypes to test complex logic and edge cases.
• Process: Familiarity with Agile/Scrum methodologies and Human-Centered Design principles.
• Skills: Exceptional attention to detail, ability to multitask and problem-solve, and ability to self-motivate and work with little supervision to meet deadlines. Strong interpersonal skills and ability to work in high-pressure situations.
• Communication: Excellent communication and presentation abilities, including the ability to communicate complex, interactive design concepts clearly and persuasively.
• Research: Working understanding of how to create and conduct user interviews and usability tests and to distill findings into actionable reports.

USAC is committed to providing a safe and healthy workplace for all employees. All offers of employment with USAC are conditioned on completing and passing a background and reference check. USAC is an Equal Opportunity Employer. No agencies please.