Product UX Designer II — Lead User Research & Prototypes

Universal Service Administrative Company; Washington (District of Columbia); On-site; USD 80,000 - 105,000; Full time

Job summary

Universal Service Administrative Company (USAC) in Washington, DC, is seeking a Product UX Designer II to lead user-centered design across digital products. You will conduct user research, develop wireframes and prototypes, contribute to the design system, and partner with product and development teams to deliver intuitive experiences.

The role requires a minimum of three years of professional experience, proficiency with Figma/Sketch/Adobe Creative Suite, and a strong foundation in information

Qualifications

• Bachelor’s degree in interaction design, HCI, or a related field, and/or relevant technical training and certifications.
• Minimum of three (3) years of professional directly related experience.
• Proficiency with industry-standard design tools and prototyping software.
• Strong understanding of information architecture, usability principles, and responsive design.

Responsibilities

• User Research & Analysis: conduct interviews, surveys, and usability testing to identify personas and pain points.
• Design & Prototyping: create wireframes, flows, prototypes, and contribute to the design system.
• Iterative Testing: lead usability testing sessions and refine designs based on user feedback.
• Cross-Functional Collaboration: work with product managers, developers, and other designers to align with business goals and design system.
• Presentation & Advocacy: present design work to stakeholders and advocate for user-centered solutions.
• Other duties as assigned.

Skills

User Research

Prototyping

Agile/Scrum

Information Architecture

Interaction Design

Usability Testing

Education

Bachelor’s degree in interaction design/HCI/related field

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Universal Service Administrative Company (USAC) in Washington, DC, is seeking a Product UX Designer II to lead user-centered design across digital products. You will conduct user research, develop wireframes and prototypes, contribute to the design system, and partner with product and development teams to deliver intuitive experiences.

The role requires a minimum of three years of professional experience, proficiency with Figma/Sketch/Adobe Creative Suite, and a strong foundation in information