Product Training & Technical Support Specialist

Geophysical Survey Systems Inc.; Nashua (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company 80

4 weeks PTO

12 paid holidays

Short/long-term disability

Life insurance

Tuition reimbursement

Parental leave

Onsite fitness/rec room

Company-sponsored events

Outdoor trails

Job summary

Geophysical Survey Systems Inc. is seeking a Product Specialist to train customers and provide expert support for GSSI products. Training may occur at our Nashua, NH headquarters, at field locations, virtually, or on customer sites.

You will gather feedback to improve products and assist with new development efforts. Ideal candidates have 3+ years in technical roles, 2+ years with GPR in concrete/utility locating, and strong communication.

Qualifications

• Bachelor’s degree in a technical field preferred; instructional experience or certification a plus.
• 2+ years in field experience using GPR for concrete/utility locating and analysis.
• 3+ years in technical support, applications, product training, or product-focused role.
• Strong technical and problem-solving skills with clear communication across audiences.
• Presentation skills and ability to field questions in a customer training environment.
• Attention to detail, can-do attitude, team player.
• Advanced computer skills, including MS Office.

Responsibilities

• Conduct and lead training classes for customers by providing instruction on the use of GSSI products.
• Provide technical support to customers via phone, email, online channels, web meetings and occasional field visits as needed.
• Develop, maintain, and update customer training materials, including online training content, training guides, study guides, videos, quick start guides, and user manuals.
• Capture and communicate customer feedback to Product Management for roadmap consideration and proactively support early-stage new product development efforts.
• Participate in product testing, validation, and support readiness for new releases.
• Assist at trade shows, webinars, and events as a technical representative.

Skills

Customer training

Technical support

Presentation skills

Spanish language (plus)

Education

Bachelor's degree in a technical field

Instructional experience or certification (preferred)

Tools

Microsoft Office

Job description

Geophysical Survey Systems Inc. is seeking a Product Specialist to train customers and provide expert support for GSSI products. Training may occur at our Nashua, NH headquarters, at field locations, virtually, or on customer sites.

You will gather feedback to improve products and assist with new development efforts. Ideal candidates have 3+ years in technical roles, 2+ years with GPR in concrete/utility locating, and strong communication.