Product Specialist

Geophysical Survey Systems Inc.; Nashua (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company 80

4 weeks PTO

12 paid holidays

Short/long-term disability

Life insurance

Tuition reimbursement

Parental leave

Onsite fitness/rec room

Company-sponsored events

Outdoor trails

Job summary

Geophysical Survey Systems Inc. is seeking a Product Specialist to train customers and provide expert support for GSSI products. Training may occur at our Nashua, NH headquarters, at field locations, virtually, or on customer sites.

You will gather feedback to improve products and assist with new development efforts. Ideal candidates have 3+ years in technical roles, 2+ years with GPR in concrete/utility locating, and strong communication.

Qualifications

• Bachelor’s degree in a technical field preferred; instructional experience or certification a plus.
• 2+ years in field experience using GPR for concrete/utility locating and analysis.
• 3+ years in technical support, applications, product training, or product-focused role.
• Strong technical and problem-solving skills with clear communication across audiences.
• Presentation skills and ability to field questions in a customer training environment.
• Attention to detail, can-do attitude, team player.
• Advanced computer skills, including MS Office.

Responsibilities

• Conduct and lead training classes for customers by providing instruction on the use of GSSI products.
• Provide technical support to customers via phone, email, online channels, web meetings and occasional field visits as needed.
• Develop, maintain, and update customer training materials, including online training content, training guides, study guides, videos, quick start guides, and user manuals.
• Capture and communicate customer feedback to Product Management for roadmap consideration and proactively support early-stage new product development efforts.
• Participate in product testing, validation, and support readiness for new releases.
• Assist at trade shows, webinars, and events as a technical representative.

Skills

Customer training

Technical support

Presentation skills

Spanish language (plus)

Education

Bachelor's degree in a technical field

Instructional experience or certification (preferred)

Tools

Microsoft Office

Job description

Who We Are:
GSSI is the world leader in Ground Penetrating Radar (GPR), which helps to save lives and resources across the globe by measuring and viewing what is beyond our sight through concrete, pavement, soil, and more! We value continuous improvement, innovation, communication, team development, impact and accountability, customer orientation, and having fun while we do it all! Our outstanding work environment is the reason we were voted Best Company to Work for in New Hampshire by Business NH Magazine in 2019, 2020 & 2022.

Position SummaryThe Product Specialist conducts customer training and support on the proper use and application of GSSI products. Training may be delivered at GSSI headquarters in Nashua, NH, at designated field training locations, virtually through webinars, or at customer sites. The person in this position, by nature of the close contact with the customer, will provide valuable customer, product, and competitive feedback through the appropriate channels to ensure that customer requests are documented and addressed.

Key Responsibilities

• Conduct and lead training classes for customers by providing instruction on the use of GSSI products.

• Provide technical support to customers via phone, email, online channels, we b meetings and occasional field visits as needed.

• Develop, maintain, and update customer training materials, including online training content, training guides, study guides, videos, quick start guides, and user manuals.

• Capture and communicate customer feedback to Product Management for roadmap considerationand proactively support early-stage new product development efforts.

• Participate in product testing, validation, and support readiness for new releases.

• Assist at trade shows, webinars, and events as a technical representative.

Education, Skills & Qualifications

• Bachelor’s degree in a technical field preferred; instructional experience or certification a plus.

• 2+ years of in field practical experience using GPR for the purpose of concrete and/or utility locating and analysis is required.

• 3+ years of experience in a technical support, applications, product training, or product-focused role. Teaching, training, or curriculum development experience is preferred.

• Strong technical and problem-solving skills with the ability to communicate clearly across audiences.

• Presentation skills and the ability to field questions in a customer training environment.

• Attention to detail, a “can-do” attitude, and the ability to work as part of a team.

• Advanced computer skills, including proficiency with Microsoft Office applications.

• Fluency in Spanish a plus.

Travel Requirements

This position will require 25% - 50% travel. Some international travel may be required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk hear, and use fine motor skills. The employee is frequently required to stand, walk, sit, and reach. The employee is occasionally required to bend, kneel, squat, climb, and lift. The employee must occasionally lift or carry a maximum of 90 lbs.Finally, the employee is frequently required to drive an automobile.

Why You'll Love Working With Us:
With just over 80 employees, we have a fantastic team driven by dedication, expertise, and a passion for our products. We pride ourselves on creating an environment where people can succeed, build meaningful relationships with coworkers, and enjoy coming to work each day. We also place a strong emphasis on employee wellness, family, and work-life balance. Explore our comprehensive benefits package below.
Benefits Include:

• Competitive salary
• Medical, dental, and vision coverage from day one
• 401(k) retirement plan with company match
• Flexible Spending Accounts
• 4 weeks of paid time off (PTO)
• 12 paid holidays
• Short and long-term disability
• Life insurance
• Employee Assistance Program (EAP)
• Tuition reimbursement
• 6 weeks paid parental leave
• Onsite fitness/rec room & locker rooms
• Company-sponsored events
• Outdoor trails and recreational fields within walking distance

Equal Opportunity Employer
GSSI is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We welcome candidates from all backgrounds to apply.