Product Training Specialist

Carrier; Town of Charlotte (NY); On-site; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid time off and leave

Disability coverage

Life Insurance and AD&D

Tax-Advantaged Accounts

Tuition Assistance

Job summary

Carrier is seeking a Product Training Specialist to deliver technical training to HVAC technicians on operation, maintenance, and repair of applied systems. The role supports learning solutions, designs materials, and mentors labs and instructional equipment while partnering with internal teams.

The ideal candidate has 4+ years in commercial HVAC, 2+ years delivering technical instruction, and is proficient with instructional technology and Totara LMS. Travel up to 30% is required.

Qualifications

• High School Diploma or GED
• 4+ years of commercial HVAC industry experience including installation, operation, maintenance, or service
• 2+ years of experience delivering technical instruction with technical aptitude and effective use of instructional technology
• Travel up to 30% is required

Responsibilities

• Collaborate with cross-functional teams to identify training needs and develop learning solutions
• Design, maintain, and deliver training materials including presentations and microlearning videos
• Support Totara LMS enrollment, virtual facilitation and issue resolution
• Maintain training records and schedules in the LMS
• Monitor learning trends and benchmark best practices
• Support maintenance and readiness of training labs and equipment

Skills

Technical training delivery

HVAC systems knowledge

Instructional technology

Cross-functional collaboration

Education

Bachelor’s degree in engineering, HVAC or related field

Tools

Totara LMS

Microsoft Office

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Job Description

The Product Training Specialist is responsible for delivering technical training to Carrier’s commercial HVAC technicians on the operation, maintenance, troubleshooting, and repair of applied HVAC systems. This includes air- and water-cooled equipment, centrifugal, screw, and scroll compressors, air handlers, and related components such as pumps, heat exchangers, and coolant distribution units (CDU).

This role plays a key part in developing Carrier’s technical workforce, with a particular focus on data center systems and applications. The specialist partners with internal teams and external stakeholders to design, develop, and deliver effective learning solutions, while supporting key training delivery platforms to meet internal customer needs.

Key Responsibilities

• Collaborate with cross-functional teams and subject matter experts to identify training needs and develop appropriate technical learning solutions
• Design, maintain, and deliver training materials, including presentations, microlearning videos, job aids, and procedural documentation
• Serve as a proficient user of the Learning Management System (Totara), supporting course enrollment, virtual facilitation, and issue resolution
• Maintain accurate training records and schedules within the LMS
• Monitor learning and development trends and benchmark best practices to continuously improve training offerings
• Support the maintenance and readiness of training labs and instructional equipment

Required Qualifications

• High School Diploma or GED
• 4+ years of commercial HVAC industry experience including installation, operation, maintenance, or service
• 2+ years of experience delivering technical instruction with technical aptitude and effective use of instructional technology
• Travel up to 30% is required

Preferred Qualifications

• Bachelor’s degree with 5+ years of relevant HVAC experience, or equivalent combination of education and experience
• 5+ years of technical instruction preferred
• HVAC field service experience preferred
• Knowledge of data center systems and applications preferred
• Advanced proficiency in Microsoft Office application

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

Thisposition may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability : Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate . The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 25 August 2026

Job Applicant’s Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.