Product Trainer - Associate

iCapital; Des Moines, Salt Lake City (IA, UT); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Bonus eligibility

Retirement plan

Comprehensive healthcare

Unlimited PTO

Remote Friday

Job summary

iCapital seeks an Associate Product Trainer to support product adoption for customers, partners, and employees across the US. You will deliver instructor-led onsite and virtual training, develop modules, and collaborate with Sales, Product Management, and SMEs to translate complex software into practical guidance.

The role requires 3+ years in corporate training, experience with LMS, and willingness to travel up to 10%.

Qualifications

• 3+ years in corporate adult training, including software training
• Experience delivering instructor-led and virtual training
• Experience with LMS administration and maintenance
• Experience in annuities or life insurance industry preferred
• Strong written and verbal communication and public speaking skills
• Ability to translate complex technical concepts for varied audiences
• Willingness to travel up to 10%

Responsibilities

• Coordinate and deliver instructor-led onsite and virtual training sessions for customers, partners, and employees
• Develop and maintain training modules, courses, and curricula aligned with business priorities
• Design and record training content, including video, within the LMS
• Translate product functionality into clear, practical guidance for sales and end-users
• Collaborate with Sales and Product teams to identify training needs and schedules
• Monitor participant progress and assess training effectiveness with KPIs
• Serve as training program lead and improve training processes
• Support sales and marketing initiatives with travel as needed (up to 10%)

Skills

Corporate training

Adult learning

Public speaking

Training delivery

Communication

Project management

Tools

LMS administration

Virtual training tools

Collaboration tools

Job description

iCapital is looking to hire an Associate Product Trainer to support product adoption and utilization through comprehensive education for customers, partners, and employees. This role collaborates with Sales Leadership, Product Management, Product Marketing, and technical subject matter experts to ensure training effectively demonstrates how software features and functionality address business needs. The team's goals are to drive product utilization by educating the audience on iCapital's software features and functionality, with an emphasis on how products can solve business needs.

Responsibilities

• Coordinate and deliver structured, high-quality instructor-led onsite and virtual training sessions for customers, partners, and employees.
• Develop, update, and maintain job and product-specific training modules, programs, courses, certification materials, and curricula aligned with audience needs, business priorities, product lines, and current management strategies.
• Design, develop, and record product education content, including video and technical training materials, while maintaining training content within the Learning Management System (LMS).
• Communicate product functionality and translate complex technical concepts into clear, understandable terms, adapting technical information and training materials to support sales efforts and varying end-user needs.
• Partner with the Sales and Product Management teams to identify ongoing training needs, coordinate training schedules, and develop and deliver regularly scheduled training sessions.
• Monitor and document participant progress, skill levels, and competencies through observation and assessments while identifying opportunities to improve training programs and workforce processes.
• Establish evaluation methods and defined Key Performance Indicators (KPIs) to measure training effectiveness, product utilization, and end-user satisfaction following education and training.
• Serve as a central point of contact for training needs and identify opportunities to enhance training programs and processes.
• Support sales and marketing initiatives through travel, with the possibility of traveling up to 10% of the time.

Qualifications

• 3+ years of corporate adult training experience, including proprietary software application training, instructional design for software applications, technical training, and adult learning theories and practices
• Experience working in the annuities or life insurance industry
• Strong verbal and written communication, training, presentation, and professional public-speaking skills, with experience delivering onsite and web-based training in ILT and vILT environments to individuals and groups with varying computer skills and educational levels
• Strong computer and software skills, including experience with virtual training and collaboration tools and LMS administration and maintenance
• Strong analytical and problem-solving skills, with the ability to quickly understand requirements, identify issues during software training, and develop timely solutions through education and training materials
• Strong work ethic and commitment to quality, with a disciplined, organized, and methodical approach to projects and tasks and strong attention to detail
• Able to work independently or collaboratively within a team environment
• Able to teach targeted skills and a strong commitment and drive to support participant success

Willingness and ability to travel for business purposes up to 10%.

The base salary range for this role is $75,000 to $90,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This position can be based in either the greater Des Moines, IA, area or the greater Salt Lake City, UT, area.

iCapital is proud to be an Equal Employment Opportunity and Aff…

We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

iCapital uses AI-enabled technology to compare your application against our job requirements and to assist in our hiring process.