Product Trainer - Associate

iCapital, Inc.; Des Moines (IA); Hybride; USD 75 000 - 90 000; Plein temps

Avantages offerts par ce poste

Equity

Annual bonus

Employer matched retirement plan

Healthcare (dental, vision, telemed, "

Mental health counseling

Parental leave

Unlimited PTO

Résumé du poste

iCapital is seeking an Associate Product Trainer to educate customers, partners, and employees on product features and business value. You will partner with Sales, Product Management, and technical SMEs to ensure training demonstrates how software solves business needs.

The role emphasizes structured ILT and vILT delivery, content creation, and ongoing program evaluation. Some travel (up to 10%) is required, with remote-friendly options and hybrid work flexibility in Des Moines or Salt Lake City

Qualifications

• 3+ years of corporate adult training experience with software training.
• Experience in annuities or life insurance industry preferred.
• Strong verbal and written communication, presentation and public-speaking skills for onsite and web-based training (ILT and vILT).
• Experience with LMS administration and maintenance.

Responsabilités

• Coordinate and deliver structured instructor-led onsite and virtual training sessions for customers, partners, and employees.
• Develop, update, and maintain training modules, courses, and curricula aligned with audience needs and product lines.
• Design, develop, and record product education content, including video materials, and manage content in the LMS.

Connaissances

Corporate training

Public speaking

Adult learning

Software training

ILT/vILT delivery

Communication

Travel readiness

Training design

Outils

LMS

Description du poste

iCapital is looking to hire an Associate Product Trainer to support product adoption and utilization through comprehensive education for customers, partners, and employees. This role collaborates with Sales Leadership, Product Management, Product Marketing, and technical subject matter experts to ensure training effectively demonstrates how software features and functionality address business needs. The team's goals are to drive product utilization by educating the audience on iCapital's software features and functionality, with an emphasis on how products can solve business needs.

Responsibilities

• Coordinate and deliver structured, high-quality instructor-led onsite and virtual training sessions for customers, partners, and employees.
• Develop, update, and maintain job and product-specific training modules, programs, courses, certification materials, and curricula aligned with audience needs, business priorities, product lines, and current management strategies.
• Design, develop, and record product education content, including video and technical training materials, while maintaining training content within the Learning Management System (LMS).
• Communicate product functionality and translate complex technical concepts into clear, understandable terms, adapting technical information and training materials to support sales efforts and varying end-user needs.
• Partner with the Sales and Product Management teams to identify ongoing training needs, coordinate training schedules, and develop and deliver regularly scheduled training sessions.
• Monitor and document participant progress, skill levels, and competencies through observation and assessments while identifying opportunities to improve training programs and workforce processes.
• Establish evaluation methods and defined Key Performance Indicators (KPIs) to measure training effectiveness, product utilization, and end-user satisfaction following education and training.
• Serve as a central point of contact for training needs and identify opportunities to enhance training programs and processes.
• Support sales and marketing initiatives through travel, with the possibility of traveling up to 10% of the time.

Qualifications

• 3+ years of corporate adult training experience, including proprietary software application training, instructional design for software applications, technical training, and adult learning theories and practices
• Experience working in the annuities or life insurance industry
• Strong verbal and written communication, training, presentation, and professional public-speaking skills, with experience delivering onsite and web-based training in ILT and vILT environments to individuals and groups with varying computer skills and educational levels
• Strong computer and software skills, including experience with virtual training and collaboration tools and LMS administration and maintenance
• Strong analytical and problem-solving skills, with the ability to quickly understand requirements, identify issues during software training, and develop timely solutions through education and training materials
• Strong work ethic and commitment to quality, with a disciplined, organized, and methodical approach to projects and tasks and strong attention to detail
• Able to work independently or collaboratively within a team environment
• Able to teach targeted skills and a strong commitment and drive to support participant success

Willingness and ability to travel for business purposes up to 10%.

The base salary range for this role is $75,000 to $90,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This position can be based in either the greater Des Moines, IA, area or the greater Salt Lake City, UT, area.

iCapital is proud to be an Equal Employment Opportunity and Affidavitative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Candidates are invited to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in iCapital Network's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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