Product Trainer

Hallmark Health Care Solutions Inc.; Dallas, Northern (TX, KY); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

HSAs with company contributions

Unlimited PTO

401(k) options

On-site gym and lunches

Job summary

Hallmark Health Care Solutions, Inc. is seeking a Product Trainer in Dallas to deliver comprehensive training programs for our healthcare software solutions.

You will develop and conduct training for both clients and internal users, coordinating with cross-functional teams to design rollout plans and schedules. Ideal candidates have a minimum of 2 years of product training experience, a Bachelor’s degree, and strong communication skills.

Qualifications

• Bachelor’s degree required.
• Minimum of 2 years of experience as a product trainer.
• Healthcare domain background is a plus.
• Experience with Microsoft Office 365 applications is required.
• Demonstrated interest in technology or technical processes is required.
• Strong written and verbal communication and presentation skills.
• Ability to collaborate with customers and internal stakeholders.
• Willingness to travel 20–30% within the United States.

Responsibilities

• Deliver training programs for Hallmark Healthcare Solutions products.
• Develop, coordinate, and conduct core product training for clients and internal users.
• Design training rollout plans with internal resources and schedule testing and training.
• Create training documents and update user manuals to match client scope.
• Collaborate with stakeholders to identify training needs and drive adoption.
• Monitor program effectiveness and implement improvements to increase customer satisfaction.
• Travel 20–30% within the United States as required.

Skills

Communication skills

Presentation skills

Interpersonal skills

Team player

Attention to detail

Analytical skills

Multitasking

Education

Bachelor’s Degree

Tools

Microsoft Office 365

Job description

Product Trainer

Department: Physician Enterprise Implementation

Employment Type: Full Time

Location: Dallas Office

Reporting To: Jazmin Segovia

Compensation: $70,000 - $85,000 / year

Description

Location: US (preference: Dallas, Texas or surrounding areas)

Travel Requirement: 20–30% within the United States

We are currently seeking a Product Trainer to deliver training programs for Hallmark Healthcare Solutions products, including Physician Compensation and other provider workforce management solutions. Training responsibilities may evolve as new products, features, and services are introduced.

Key Responsibilities

• Conducting orientation programs and training for new employees.
• Developing, coordinating, and conducting core product training, both clients and internal users.
• Coordinating with the necessary internal resources to design the training roll out approach including complete testing and training schedules.
• Create training documents and update user manuals to match the client specific scope requirements for our technology products
• Work closely with business stake holders, end users, sales, product management, technical support, IT, and other internal stakeholders to understand training needs.
• Monitor and evaluate program effectiveness, evaluate, and implement improvements and grow adoption.
• Ability to multitask and maintain tight timelines and priorities in a highly professional manner.
• A commitment to continuous learning and process improvement is essential.
• Ability to travel 20 to 30% of the time within the United States as required.

Skills, Knowledge & Expertise

• Bachelor’s Degree
• Minimum of 2 years of experience as a product trainer
• Healthcare domain background is a plus
• Experience and comfort with Microsoft Office 365 applications is required
• Demonstrated interest in technology and/or technical processes is required
• Positive team player, with exceptional written and verbal communication skills
• Strong interpersonal and presentation skills with experience in creating and/or presenting training materials
• Attention to details, strong analytical skills and ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
• Ability to develop collaborative relationships with customers and proven track record of working collaboratively to improve customer experience
• Demonstrate strong interpersonal and communication skills while working with diverse audiences that include project manager and support teams

Job Benefits

The Perks

• Medical, Dental, and Vision Insurance with Employee Premiums Covered by HHCS at 100% and Company Cost Share for any Dependents Enrolled
• $3000 Annual Company Contributions to HSAs for all Employees Enrolled in the HSA Eligible Health Plan
• Unlimited Paid Time Off
• Pre-Tax and Roth 401(K) Retirement Options
• On-Site Gym, Free Parking, and Provided Lunches 3 Times per Week in the Dallas Office!

Hallmark Health Care Solutions, Inc is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. HHCS reserves the right to amend the job description, duties or qualifications based on company needs.