Sales Trainer

Devoted Health; United States; On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health plan

Generous paid time off

$100 monthly mobile stipend

Stock options

Bonus eligibility for all roles

Parental leave

401K program

Job summary

Devoted Health seeks a Learning and Training Lead to design and deliver onboarding and ongoing Sales training for internal teams and external broker partners. You will own training initiatives end-to-end, translate complex healthcare information into clear learning, and leverage AI-enabled tools to scale programs.

Collaborate with Sales, Operations, Compliance, and product teams to ensure programs stay current with products and regulations, and measure effectiveness to continuously improve

Qualifications

• 5+ years healthcare industry experience, preferably supporting Medicare Advantage.
• 5+ years Demonstrated experience designing, developing, and delivering new-hire onboarding and ongoing training programs.
• Strong presentation and facilitation skills across both in-person and virtual learning environments.
• Experience working with Learning Management Systems (LMS) and/or learning authoring tools.
• Excellent written, verbal, and interpersonal communication skills, with the ability to collaborate effectively across teams.
• Strong analytical, problem-solving, organizational, and time-management skills.
• Ability to work independently, manage multiple priorities, navigate ambiguity, and take ownership of initiatives from concept through completion.
• Adaptable and technology-forward, with an interest in leveraging technology and AI to improve learning, efficiency, and scalability.

Responsibilities

• Own and deliver new-hire onboarding for internal Sales roles, including Sales Directors, Broker Managers, and Community Outreach Specialists.
• Design and facilitate ongoing Sales training based on business needs, product and process changes, compliance requirements, and performance opportunities.
• Develop and deliver training for external broker partners, including product education, process updates, and ongoing learning.
• Independently manage training initiatives from end to end, including needs assessment, objectives, timelines, stakeholder coordination, development, delivery, and measurement.
• Partner regularly with Sales Leadership, Training, Operations, Compliance, and other cross-functional teams to understand needs, changes, and priorities.
• Create scalable job aids, reference materials, self-directed learning, and other resources that enable Sales teams and brokers to easily find and apply information.
• Maintain and continuously improve training content as products, systems, processes, regulations, and business priorities evolve.
• Translate complex healthcare, product, operational, and compliance information into clear, practical, and engaging learning experiences.
• Evaluate training effectiveness using feedback, assessments, performance metrics, and other available data, and use those insights to improve programs.
• Manage multiple priorities and training initiatives simultaneously while maintaining strong organization, attention to detail, and quality.
• Collaborate across teams to drive consistency in messaging, education, and processes throughout the organization.
• Support additional Sales enablement and education initiatives as business needs evolve.

Skills

Healthcare exp.

Onboarding training design

Presentation skills

LMS / authoring tools

Communication skills

Analytical skills

Ownership / independence

AI-enabled learning

Tools

LMS platforms

AI tools for training

Job description

Job Description

A bit more about this role:

Design and deliver engaging training for internal Sales teams and external broker partners, with a focus on new-hire onboarding and ongoing education.

Own training initiatives end-to-end - identify needs, develop solutions and materials, deliver training, and evaluate effectiveness.

Partner cross-functionally with Sales, Operations, Compliance, Product, and other teams to translate complex information into clear, practical learning.

Keep teams informed and confident as products, regulations, systems, and processes evolve in a fast-paced environment.

Leverage technology and AI-enabled tools to create scalable, engaging training across live, virtual, self-directed, and resource-based learning.

Responsibilities and Impact will include:

• Own and deliver new-hire onboarding for internal Sales roles, including Sales Directors, Broker Managers, and Community Outreach Specialists.
• Design and facilitate ongoing Sales training based on business needs, product and process changes, compliance requirements, and performance opportunities.
• Develop and deliver training for external broker partners, including product education, process updates, and ongoing learning.
• Independently manage training initiatives from end to end, including needs assessment, objectives, timelines, stakeholder coordination, development, delivery, and measurement.
• Partner regularly with Sales Leadership, Training, Operations, Compliance, and other cross-functional teams to understand needs, changes, and priorities.
• Create scalable job aids, reference materials, self-directed learning, and other resources that enable Sales teams and brokers to easily find and apply information.
• Maintain and continuously improve training content as products, systems, processes, regulations, and business priorities evolve.
• Translate complex healthcare, product, operational, and compliance information into clear, practical, and engaging learning experiences.
• Evaluate training effectiveness using feedback, assessments, performance metrics, and other available data, and use those insights to improve programs.
• Manage multiple priorities and training initiatives simultaneously while maintaining strong organization, attention to detail, and quality.
• Collaborate across teams to drive consistency in messaging, education, and processes throughout the organization.
• Support additional Sales enablement and education initiatives as business needs evolve.

Required skills and experience:

• 5+ years of healthcare industry experience, preferably supporting Medicare Advantage.
• 5+ years Demonstrated experience designing, developing, and delivering new-hire onboarding and ongoing training programs.
• Strong presentation and facilitation skills across both in-person and virtual learning environments.
• Experience working with Learning Management Systems (LMS) and/or learning authoring tools.
• Excellent written, verbal, and interpersonal communication skills, with the ability to collaborate effectively across teams.
• Strong analytical, problem-solving, organizational, and time-management skills.
• Ability to work independently, manage multiple priorities, navigate ambiguity, and take ownership of initiatives from concept through completion.
• Adaptable and technology-forward, with an interest in leveraging technology and AI to improve learning, efficiency, and scalability.

Desired skills and experience:

• 5-10 years of experience in a sales position is preferred

Salary range: $60,000 - $100,000

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going - all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted's Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.