PRODUCT TECHNOLOGY SPECIALIST

Fort Morgan, CO; Littleton, Northern (CO, KY); Hybrid; USD 45,000 - 55,000; Full time

Job summary

McDonald Volvo in Littleton, CO is seeking a Product Technologist to champion vehicle technology, educate customers on Volvo safety, infotainment, and connected services, and deliver engaging demonstrations during deliveries.

You will partner with sales and service teams to ensure smooth handoffs, stay current with software updates, and help customers maximize their ownership experience through expert tech support.

Qualifications

• Previous experience in automotive retail or technology-focused roles.
• Strong interest in automotive technology and electric vehicles.
• Excellent communication and presentation skills.
• Ability to explain technical concepts in a clear, customer-friendly manner.
• Strong organizational and time-management skills.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Educate customers on Volvo safety systems, infotainment, connectivity, Google built-in features, and driver assistance technologies.
• Conduct personalized vehicle orientations and answer customer questions before and after delivery.
• Support the sales team with product demonstrations and test drives.
• Maintain expert knowledge of Volvo products, software updates, accessories, and emerging technologies.
• Assist customers with pairing mobile devices, setting up connected services, and configuring vehicle features.
• Provide follow-up support to ensure customers are comfortable using their vehicle's technology.
• Train dealership staff on new Volvo models, features, and technology updates.
• Ensure showroom and demonstration vehicles are properly prepared and updated.
• Work collaboratively with the sales and service departments to deliver a seamless customer experience.

Skills

Automotive technology

Customer service

Communication skills

Technical explanation

Time management

Computer literacy

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PRODUCT TECHNOLOGY SPECIALIST

FullTime Littleton, CO, US

Salary: $50,000.00 Annually

About McDonald Volvo

McDonald Volvo is committed to delivering an exceptional customer experience by combining premium Volvo vehicles with knowledgeable, personalized service. We are seeking an enthusiastic and technology-driven Product Technologist to help customers understand and enjoy the innovative features of their new Volvo.

Position Summary

The Product Technologist serves as the dealership's Volvo product expert, supporting customers throughout their ownership journey. This role is responsible for demonstrating vehicle technology, conducting new vehicle deliveries, providing post-purchase support, and assisting the sales and service teams with product knowledge.

Key Responsibilities

• Educate customers on Volvo safety systems, infotainment, connectivity, Google built-in features, and driver assistance technologies.
• Conduct personalized vehicle orientations and answer customer questions before and after delivery.
• Support the sales team with product demonstrations and test drives.
• Maintain expert knowledge of Volvo products, software updates, accessories, and emerging technologies.
• Assist customers with pairing mobile devices, setting up connected services, and configuring vehicle features.
• Provide follow-up support to ensure customers are comfortable using their vehicle's technology.
• Train dealership staff on new Volvo models, features, and technology updates.
• Ensure showroom and demonstration vehicles are properly prepared and updated.
• Work collaboratively with the sales and service departments to deliver a seamless customer experience.

Qualifications

• Previous experience in automotive retail, customer service, or technology-focused roles is preferred.
• Strong interest in automotive technology and electric vehicles.
• Excellent communication and presentation skills.
• Ability to explain technical concepts in a clear and customer-friendly manner.
• Strong organizational and time-management skills.
• Comfortable using computers, mobile devices, and digital applications.
• Valid driver's license with an acceptable driving record.