Customer Service Assistant

Clearbrook Group Services Inc.; Omaha (NE); On-site; USD 40,000 - 50,000; Full time

Job summary

Clearbrook Group Services Inc. is seeking a Product Systems Assistant to provide customer service for the RQBI technology platform. This role requires strong computer skills and the ability to work closely with various support systems. Responsibilities include assisting with testing and providing training to users.

The ideal candidate will have a high school diploma and an analytical mindset, with customer service experience preferred. This position is located onsite in Omaha, NE, five days a week.

Qualifications

• Ability to work closely with various support systems and understand basic programming tactics.
• Profound knowledge of insurance is preferred.
• Ability to identify and resolve system issues.

Responsibilities

• Assist the Product Systems Specialist in providing business support for the RQBI system.
• Identify system issues and assist with testing.
• Provide training and support to internal users accessing the RQBI system.
• Assist with testing changes in pre- and post-production environments.
• Download MVRs from the vendor to the company system.

Skills

Strong computer skills

Analytical ability

Excellent customer-service skills

Detail-oriented

Teamwork

Oral/written communication skills

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Company Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims‑handling needs of businesses.

A Brief Overview

The Product Systems Assistant is expected to provide customer service to end users of the binding unit’s current rate, quote, bind, issue (RQBI) technology platform. The candidate must be able to work closely with various support systems and understand and apply basic programming tactics. This individual is expected to form relationships with various support units such as IT Colony Rater programming team, Actuary, Filing, and Product Management. The role will work onsite 5x per week from our Omaha, NE office location and must be willing to work one Saturday per month for 2‑4 hours.

Essential Job Responsibilities

• Assist the Product Systems Specialist in providing business support for the division’s rate, quote, bind, issue (RQBI) system.
• Identify system issues, assist with testing, and help make updates to the system as needed.
• Provide training and support to MGA’s and internal users that require access to the RQBI system, answering inquiries and assisting with access needs.
• Assist with testing changes to the RQBI system in both pre‑ and post‑production environments and track results of those tests.
• Download MVRs from the current MVR vendor to the company system.
• Set up invoices from MGA’s for reimbursement.
• Perform other duties as assigned.

Job Requirements

• High school diploma or equivalent required.
• Strong computer skills required.
• Ability to work closely with various support systems and understand and apply basic programming tactics.
• Analytical ability.
• Ability to identify system issues and assist in resolution.
• Professional demeanor and excellent customer‑service skills.
• Detail‑oriented with initiative and ability to work in a fast‑paced environment.
• Ability to work in a team environment.
• Proficient in the use of computer programs, including Word, Excel, and Outlook.
• Strong oral/written communication skills.
• General knowledge of insurance strongly preferred.

PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and/or its affiliates will not be responsible for any fees associated with unsolicited submissions.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), sexual orientation, military or veteran status, or any status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.