Customer Service Specialist – Product Systems

Argo Group; Richmond (VA); On-site; USD 55,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) with company match

Paid time off

Professional development

Job summary

Argo Group in Richmond VA is seeking a Customer Service Specialist – Product Systems to work onsite 5 days a week supporting the RQBI system, coordinating with agents and internal users.

You will test changes, process MVR downloads, set up invoices, and collaborate with IT, Actuary, Filing and Product Management; strong communication and detail‑oriented skills are essential.

Qualifications

• Excellent customer service skills.
• Must display a professional demeanor.
• General knowledge of Word, Excel, and Outlook.

Responsibilities

• Assist Product Systems Specialist in providing business support for the department’s RQBI system.
• Work with our external agents and internal users with questions regarding the RQBI system.
• Providing excellent customer service, answer incoming inquiries, assist with application access needs, researching questions, escalating questions, etc.
• Form relationships with IT Colony Rater programming team, Actuary, Filing, and Product Management.
• Assist with testing changes to the RQBI system and track results of those tests.
• Download MVRs from the current MVR vendor to the company system.
• Set up invoices from our external agents for reimbursement.
• Other duties as assigned.

Skills

Customer service

Professional demeanor

Detail-oriented

Team player

Communication skills

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Company

Argo Group

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

A Brief Overview

The Customer Service Specialist – Product Systems

This role will work onsite 5x per week from our Omaha NE or Richmond VA office location.

Must be willing to work one Saturday per month for 2-4 hours.

Essential Job Responsibilities

• Assist Product Systems Specialist in providing business support for the department’s Rate, Quote, Bind, Issue (RQBI) system.
• Work with our external agents and internal users with questions regarding the RQBI system.
• Providing excellent customer service, answer incoming inquiries, assist with application access needs, researching questions, escalating questions, etc.
• This individual is expected to form relationships with various support units such as IT Colony Rater programming team, Actuary, Filing, and Product Management.
• Assist with testing changes to the RQBI system and track results of those tests.
• Download MVRs from the current MVR vendor to the company system.
• Set up invoices from our external agents for reimbursement.
• Other duties as assigned.

Job Requirements

• Excellent customer service skills
• Must display a professional demeanor
• General knowledge of Word, Excel, and Outlook.
• Detail-oriented with initiative and ability to work in fast-paced environment.
• Ability to work in a team environment.
• Strong oral/written communication skills.
• High school diploma or equivalent required.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location.

• Richmond Pay Range: $55,386 - $64,056

Please Note

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Benefits And Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we apsire to be - guiding how we work, how we lead and how we succeed.