Product Support Technical Trainer

STULZ USA; Frederick (MD); On-site; USD 70,000 - 80,000; Full time

Job summary

STULZ USA is seeking a Product Support Technical Trainer to deliver comprehensive training on HVAC precision cooling systems. The role involves extensive travel to client locations, customizing training programs to meet client needs, and ensuring effective content delivery. Candidates should possess a relevant Bachelor's degree and proven training experience.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Proven experience in conducting technical training for HVAC systems.
• In-depth knowledge of HVAC principles and precision cooling technologies.
• Flexibility to travel extensively to customer locations.

Responsibilities

• Travel to deliver onsite training on HVAC precision cooling systems.
• Develop training materials collaboratively with the Training Program Manager.
• Create and maintain documentation for training sessions.

Skills

Presentation skills

Communication skills

Detail-oriented

Organizational skills

Education

Bachelor's degree in HVAC Technology

Job description

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This range is provided by STULZ USA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

Direct message the job poster from STULZ USA

HR Recruiter at Stulz Air Technology Systems

Summary: As a Technical Trainer for STULZ USA, A precision cooling manufacturer for mission critical applications, you will be responsible for providing onsite owner’s training to end-users, facility maintenance personal and onsite technicians. This position requires extensive travel to client locations. You will report directly to the Training Program Manager and collaborate with cross-functional teams to ensure effective training delivery and customer satisfaction.

Essential Duties and Responsibilities:

• Conduct Onsite Training: Travel to customer sites to deliver comprehensive training sessions on HVAC precision cooling systems. This includes classroom instruction, hands-on demonstrations, and practical exercise
• Training Material Development: Collaborate with the Training Program Manager and subject matter experts to develop training materials, including presentations, and training aids when necessary. Ensure that the content is accurate, up-to-date, and aligned with the company's guideline
• Customize Training Programs: Tailor training programs to meet the specific needs of each customer, considering their equipment configurations, operational requirements, and skill levels. Work closely with the Training Program Manager to understand customer requirements and expectation
• Product Knowledge: Stay updated on the latest HVAC industry standards, trends, and features. Continuously enhance your product knowledge of the STULZ product line to deliver accurate and relevant training
• Documentation: Create and maintain training documentation, including training schedules, attendance records, evaluation forms, and training reports. Ensure that all relevant information is accurately recorded and submitted in a timely manner
• Continuous Improvement: Seek feedback from customers and field personnel to evaluate the effectiveness of training programs. Collaborate with the Training Program Manager and other stakeholders to identify areas for improvement and implement necessary changes to enhance training content and delivery methods
• Safety Compliance: Emphasize safety protocols and best practices during training sessions to ensure customers operate the HVAC equipment in a safe and efficient manner. Adhere to company safety policies and guidelines at all times
• Travel Management: Coordinate travel arrangements, including scheduling, accommodation, and logistics, to optimize training efficiency and minimize disruptions. Communicate travel plans and updates to the Training Program Manager to ensure clear visibility and effective coordination
• Other duties as assigned

Qualifications:

• Bachelor's degree in HVAC Technology, or a related field or related field experience
• Proven experience in conducting technical training for HVAC systems, preferably precision cooling equipment
• In-depth knowledge of HVAC principles, precision cooling technologies, and industry standards
• Strong presentation and communication skills ,with the ability to explain complex technical concepts in a clear and concise manner
• Excellent interpersonal skills to establish rapport with customers and effectively address their training needs
• Detail-oriented with strong organizational skills to manage training schedules, documentation, and travel arrangements
• Flexibility to travel extensively, occasionally on short notice, to customer locations
• Valid driver's license and ability to operate HVAC equipment during training sessions
• Safety-conscious mindset with knowledge of safety protocols and procedures in HVAC environments

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training

• Industries

  HVAC and Refrigeration Equipment Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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