Product Support Strategy Lead – AI & Shopping

Google

Atlanta (GA)

On-site

USD 114,000 - 163,000

Full time

2 days ago

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Bonus target 15%

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Job summary

Google’s gTech Users and Products division seeks a dedicated Shopping Product Management support strategy lead. You will partner with Shopping PMs and Eng teams across Shopping Creatives, Visual Content, and Agentic features to ensure launch readiness and exceptional user journeys.

You will translate feedback into actionable product recommendations, monitor adoption, and drive end-to-end readiness for AI-driven experiences while collaborating with cross-functional teams to keep shoppers at the

Qualifications

Bachelor's degree or equivalent practical experience.
5 years of experience in a technical project management or customer-facing role.

Responsibilities

Serve as the dedicated support strategy lead and main point of contact for Shopping Product Management and Engineering partners across Shopping Creatives, Visual Content, and Agentic features.
Define and execute launch readiness plans, issue taxonomy, operational workflows, and risk assessments for new shopping formats and AI-driven experiences.
Monitor product uptake, track spikes in feedback, lead critical issue escalation management, and provide swift resolution for emerging user pain points.
Transform raw feedback and operational data into user insights, influencing product roadmaps and feature iteration for visual shopping and agentic tools.
Partner cross-functionally with Product Manager, Engineering, Program Manager, User Experience Research, Trust and Safety, and Content teams to integrate the shopper into every stage of the product development lifecycle.