Product Support Lead, Shopping & AI Launches

Google

Sunnyvale (CA)

On-site

USD 114,000 - 163,000

Full time

10 days ago

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Job summary

Google’s gTech Users and Products group invites you to join as a dedicated support strategy lead for Shopping Product Management and Engineering partners across Shopping Creatives, Visual Content, and Agentic features. You will shape launch readiness, issue taxonomy, workflows, and risk assessments to improve shopping experiences for billions of shoppers.

You will translate feedback into actionable product recommendations, monitor adoption, and coordinate with PM, Eng, UX, Trust and Safety, and

Qualifications

Bachelor’s degree or equivalent practical experience.
5 years of experience in a technical project management or a customer-facing role.

Responsibilities

Serve as the dedicated support strategy lead and main point of contact for Shopping Product Management and Engineering partners across Shopping Creatives, Visual Content, and Agentic features.
Define and execute launch readiness plans, issue taxonomy, operational workflows, and risk assessments for new shopping formats and AI-driven experiences.
Monitor product uptake, track spikes in feedback, lead critical issue escalation management, and provide swift resolution for emerging user pain points.
Transform raw feedback and operational data into user insights, influencing product roadmaps and feature iteration for visual shopping and agentic tools.
Partner cross-functionally with Product Manager, Engineering, Program Manager, User Experience Research, Trust and Safety, and Content teams to integrate the shopper into every stage of the product development lifecycle.