Product Support Specialist - Privacy Systems & Window Treatments

Inpro US/CAN; Muskego (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Flexible spending account

Generous paid time off

Employee assistance program

Vision insurance

Life insurance

Referral program

Job summary

Inpro is seeking a Product Support Specialist for Privacy Systems (Clickeze) and Window Treatment divisions in Muskego, WI. You will support sales and customer service with product data, custom quotes, and technical information, becoming a go-to product expert.

The role requires organization, attention to detail, and collaboration with cross-functional teams, with a start date around January 4, 2027. Prior experience in a similar setting is preferred.

Qualifications

• The role requires a 2-year technical degree or 1-3 years relevant experience.
• Strong decision-making, prioritization, and meeting deadlines are essential.
• Experience with office equipment and software applications is expected.

Responsibilities

• Answer product questions from inside and outside sales teams, building a knowledge base of common questions and answers.
• Create part numbers and custom quotes for the sales and customer service teams.
• Verify dimensions on customer order forms and send to vendors for quotes.
• Provide product data and information to support product managers in developing internal resources.

Skills

Decision making

Prioritization

Attention to detail

Organizational skills

Office software proficiency

Education

2-year technical degree or 1-3 years relevant work experience

Job description

Product Support Specialist - Privacy Systems & Window Treatments

Job Category: Office Support

Requisition Number: PRODU002571

• Posted : October 8, 2026
• Full-Time

Locations

Showing 1 location

Muskego, WI 53150, USA

Description

Inpro is a leading manufacturer and global provider of high-performance, design-forward architectural products for commercial buildings. We are committed to delivering high-quality, stylish, and functional products that enhance commercial spaces. We are seeking a Product Support Specialist for our Privacy Systems (Clickeze) and Window Treatment (Inpro WT) divisions to handle the daily sales and customer service support functions for our product team.

The anticipated start date for this position is January 4, 2027.

Job Summary:
The Product Support Specialist is a member of the Product Management team supporting Inpro sales and customer service with product data, custom quotes, and technical information, becoming a go-to product expert. This role requires an organized, detail-oriented individual with a collaborative mindset, and an interest in learning more about product management.

Key Responsibilities:

• Sales Support: Answer a variety of product questions from inside and outside sales teams, building up a knowledge base of common questions and answers.
• Order Entry Support: Create part numbers and custom quotes for the sales and customer service teams.
• Customer Support: Verify dimensions on customer supplied order forms and send to vendors for quotes.
• Cross-Functional Collaboration: Provide product data and information upon request and help product managers develop internal product information resources.

Qualifications:

• 2-year technical degree or 1-3 years relevant work experience.
• Ability to make good decisions, prioritize tasks and follow through to completion.
• Ability to work well under pressure and meet deadlines.
• Working knowledge of office equipment and software applications.
• Willingness to learn and grow your career.

Preferred Skills:

• Experience with B2B products in a manufacturing setting.
• Knowledge of commercial and healthcare design trends.
• Passion for commercial design trends and understanding market needs.

Why Join Us?

• Be part of a growing company with a passion for innovation and quality.
• Collaborate with a talented team in a dynamic, creative environment.
• Competitive salary, benefits, and opportunities for professional growth.
• Make a tangible impact on products that enhance commercial interiors.
• Health insurance
• Flexible spending account
• Generous paid time off
• Employee assistance program
• Vision insurance
• Life insurance
• Referral program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.