Product Support Specialist I - Technical Help

A-dec, Inc. (USA); Newberg (OR); On-site; USD 42,000 - 63,000; Full time

Job summary

A‑dec, Inc. in Newberg, OR is seeking a customer service technician to provide product and technical support across core equipment, dental furniture, and connected devices.

You will manage orders, quotes, configurations, and policy guidance while delivering exceptional customer experiences. You will troubleshoot issues via phone and email, document defects for root‑cause analysis, and collaborate with teammates and leadership to resolve concerns quickly.

Qualifications

• Customer service experience across multiple channels.
• Experience troubleshooting mechanical/electrical systems is a plus.

Responsibilities

• Provide product and technical support for core equipment and dental furniture.
• Manage order processing, product quoting, configuration, and customer policies.
• Research, troubleshoot, and resolve technical issues via phone and email, escalating when necessary.
• Effectively troubleshoot and resolve customer inquiries, following up for full resolution.
• Report defects for root-cause analysis.
• Address concerns and implement solutions to enhance customer satisfaction.
• Provide guidance to customers and teammates, delivering exceptional experiences.

Skills

Customer experience

Time management

Accountability

Technical troubleshooting

Communication (verbal)

Adaptability

Decision making

Microsoft Office

CRM systems

Tools

Microsoft Office Suite

ERP systems

CRM systems

Job description

A‑dec, Inc. in Newberg, OR is seeking a customer service technician to provide product and technical support across core equipment, dental furniture, and connected devices.

You will manage orders, quotes, configurations, and policy guidance while delivering exceptional customer experiences. You will troubleshoot issues via phone and email, document defects for root‑cause analysis, and collaborate with teammates and leadership to resolve concerns quickly.