Product Support Specialist for CMS & News Web Apps

Sinclair Broadcast Group; Seattle (WA); On-site; USD 41,713 - 51,660; Full time

Benefits offered by this job

Retirement plan

Health, dental and vision plans

15 paid vacation days

Job summary

Sinclair Broadcast Group is seeking a Product Support Specialist to provide technical support for their Content Management System and related websites. Responsibilities include troubleshooting user issues, maintaining knowledge bases, and ensuring timely resolution of technical queries.

The ideal candidate will have 2+ years in technical support, strong web technology knowledge, and excellent communication skills. This full-time role offers competitive hourly compensation and various benefits, including vacation and health plans.

Qualifications

• At least 2 years of experience in technical support.
• Strong understanding of web technologies and CMS.
• Excellent problem‑solving and analytical skills.

Responsibilities

• Provide technical support via phone, email, and ticketing system.
• Troubleshoot user-reported issues and diagnose root causes.
• Document solutions and FAQs for internal knowledge base.

Skills

Technical support experience

Problem-solving skills

Communication skills

Familiarity with ticketing systems

Tools

Jira

Confluence

Google Analytics

Job description

Sinclair Broadcast Group is seeking a Product Support Specialist to provide technical support for their Content Management System and related websites. Responsibilities include troubleshooting user issues, maintaining knowledge bases, and ensuring timely resolution of technical queries.

The ideal candidate will have 2+ years in technical support, strong web technology knowledge, and excellent communication skills. This full-time role offers competitive hourly compensation and various benefits, including vacation and health plans.