Senior Product Support Lead - CMS & News Apps

Sinclair Broadcast Group; Seattle (WA); On-site; USD 45,033 - 56,288; Full time

Benefits offered by this job

Health, dental, and vision plans

15 paid vacation days

Retirement plan participation

Employee stock purchase plan

Job summary

Sinclair Broadcast Group is seeking a Senior Product Support Specialist in Seattle, WA. This role involves advanced technical support for a Content Management System used across various media platforms. The ideal candidate will have at least 5 years of progressive experience, mentoring abilities, and strong problem-solving skills.

Key responsibilities include leading troubleshooting efforts, maintaining knowledge bases, and providing exceptional user assistance. The position offers a comprehensive compensation package and is part of a company committed to equal opportunity and diversity.

Qualifications

• At least 5 years of progressive experience in a technical support role.
• Strong understanding of web technologies and content management systems.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills.

Responsibilities

• Provide advanced technical support to internal users of our CMS.
• Lead troubleshooting efforts for user-reported issues.
• Mentor junior support team members.

Skills

Technical support experience

Problem-solving

Communication skills

Web technologies knowledge

Teamwork

Education

5+ years in technical support roles

Tools

Jira

Confluence

Slack

Google Analytics

Job description

Sinclair Broadcast Group is seeking a Senior Product Support Specialist in Seattle, WA. This role involves advanced technical support for a Content Management System used across various media platforms. The ideal candidate will have at least 5 years of progressive experience, mentoring abilities, and strong problem-solving skills.

Key responsibilities include leading troubleshooting efforts, maintaining knowledge bases, and providing exceptional user assistance. The position offers a comprehensive compensation package and is part of a company committed to equal opportunity and diversity.