Enterprise AI Support Specialist — Scale & Automate

Perplexity; California (MO); On-site; USD 110,000 - 130,000; Full time

Job summary

Perplexity seeks an experienced Enterprise Customer Support Specialist who blends deep product knowledge with scaling support through automation. You will be the primary advocate for Enterprise Pro customers, helping them maximize value, troubleshoot complex issues, and feed insights into future product development.

You will work directly with enterprise customers via tickets, Slack, and calls to diagnose and resolve complex questions, while leveraging AI tooling to automate repetitive tasks and

Qualifications

• 3+ years in B2B enterprise customer support with US/EU exposure.
• Experience prompting large-language models and AI fundamentals.
• Ability to translate complex tech concepts (APIs, SSO/SAML) for non-technical stakeholders.
• Excellent written and spoken English; another language is a plus.

Responsibilities

• Work directly with enterprise customers via tickets, Slack, and calls to diagnose and resolve complex questions.
• Leverage AI tooling and automation to scale support and reduce repetitive tasks.
• Build relationships with Enterprise users and contribute to roadmap discussions.
• Own end-to-end troubleshooting and communicate clear explanations to stakeholders.
• Design and maintain use-case flows, playbooks, and runbooks for faster support.
• Create and update external docs (FAQs, guides) and internal knowledge bases.
• Track KPIs and propose data-driven process improvements.
• Participate in on-call rotations to ensure global coverage.

Skills

Enterprise support

B2B experience

AI fundamentals

API & integrations

English proficiency

Tools

Intercom

Zendesk

Jira

SQL

Looker

Snowflake

Job description

Perplexity seeks an experienced Enterprise Customer Support Specialist who blends deep product knowledge with scaling support through automation. You will be the primary advocate for Enterprise Pro customers, helping them maximize value, troubleshoot complex issues, and feed insights into future product development.

You will work directly with enterprise customers via tickets, Slack, and calls to diagnose and resolve complex questions, while leveraging AI tooling to automate repetitive tasks and