Product Support Specialist

Thomson Reuters; Irvine (CA); Remote; USD 55,000 - 73,000; Full time

Job summary

Thomson Reuters is seeking a customer support specialist to provide assistance with tax and software products. This role offers the flexibility to work from anywhere for part of the year and a chance to grow in a globally recognized company culture of inclusion. The position emphasizes a high level of customer service and collaboration with internal teams.

Benefits

Flexible work arrangements

Comprehensive benefits package

Paid volunteer days

Qualifications

• Experience in a customer care support role, preferably in tax, technical support, or IT Help Desk.
• Strong customer service and critical thinking skills.
• High work ethic with a focus on efficiency and reliability.

Responsibilities

• Provide timely support for customer inquiries related to tax and software products.
• Deliver a high-quality customer experience and advocate for customers.
• Collaborate with internal teams and participate in training projects.

Skills

Customer service

Critical thinking

Time management

Education

Associate degree or equivalent workforce experience

Job description

Employer Industry: Legal and Financial Information Services

Why Consider this Job Opportunity:
- Salary up to $72,150
- Opportunity for career advancement and growth within the organization
- Flexible work arrangements, including the ability to work from anywhere for up to 8 weeks per year
- Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
- Globally recognized company culture focused on inclusion, belonging, and work-life balance
- Engage in community service with paid volunteer days and social impact initiatives

What to Expect (Job Responsibilities):
- Provide timely support for customer inquiries related to tax and software products via phone, email, and chat
- Deliver a high-quality customer experience by advocating for the customers
- Utilize internal resources efficiently and manage time effectively
- Ensure compliance with departmental processes and procedures
- Collaborate with internal teams and participate in training projects

What is Required (Qualifications):
- Experience in a customer care support role, preferably in tax, technical support, or IT Help Desk
- Strong customer service and critical thinking skills
- Availability to work varying shifts and/or overtime as needed
- High work ethic with a focus on efficiency and reliability
- Associate degree or equivalent workforce experience preferred

How to Stand Out (Preferred Qualifications):
- Familiarity with online tax software or technical support environments
- Previous experience in a high-volume customer service role
- Ability to adapt to changing environments and embrace new technologies
- Experience with remote work and utilizing technology for communication and support

#LegalServices #CustomerSupport #CareerGrowth #FlexibleWork #InclusiveCulture

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