Customer Service Specialist

Inline Services, LLC.; Tomball (TX); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Inline Services, LLC. is seeking a Customer Service Specialist to manage customer orders and support pipeline maintenance processes. This role involves coordination between customers and internal teams, handling service inquiries, and ensuring accurate order management.

The ideal candidate should be detail-oriented with excellent communication skills, able to read assembly drawings, and familiar with ERP systems. This position includes both office-based work and travel responsibilities.

Qualifications

• Familiarity with pipeline terminology such as pig launchers and receivers.
• Ability to read and interpret assembly drawings and specifications.
• Exceptional verbal and written communication skills.
• Experience using ERP/CRM systems like SAP or Salesforce.

Responsibilities

• Process inbound customer requests and manage orders.
• Serve as a primary point of contact for customer inquiries.
• Coordinate with manufacturing and internal teams.
• Follow up on deliveries and maintain customer relationships.
• Assist with sales and customer support for core offerings.
• Maintain accurate records of customer interactions.

Skills

Familiarity with pipeline terminology

Ability to read assembly drawings

Exceptional verbal and written communication

Experience with ERP/CRM systems

Job description

At Critical Infrastructure Holdings, the Customer Service Specialist plays an important role in supporting customers across the pipeline maintenance and cleaning process. This position helps manage customer orders, coordinate product and equipment needs, respond to service-related questions, and ensure communication flows smoothly between customers, internal teams, manufacturing, and field support. The ideal candidate is detail-oriented, responsive, and comfortable working in a fast-paced environment where accuracy, follow-through, and strong customer relationships are essential.

Core Responsibilities

• Order Management & Quoting : Process inbound customer requests for pipeline cleaning tools, pigs, tracking equipment, and related products. Prepare accurate quotes based on pipe size, project scope, operating requirements, and customer specifications.
• Customer & Technical Support : Serve as a primary point of contact for customer questions related to product selection, tool sizing, equipment operation, launch and receive considerations, and general project support.
• Manufacturing & Internal Coordination : Work closely with production, assembly, sales, and operations teams to monitor order status, communicate customer requirements, and help ensure products are completed and delivered on schedule.
• Post-Sale Service & Follow-Up : Provide support after the sale by following up on deliveries, confirming customer satisfaction, addressing questions or concerns, and helping maintain strong customer relationships.
• Customer Relationship Development : Support ongoing customer engagement through phone calls, in-person site visits, proactive follow-ups, and new business outreach.
• Sales & Service Support : Assist with sales and customer support for core service offerings, including caliper tools, Scan 360TM services, Speed Control Pig services, and related pipeline maintenance solutions.
• Documentation & Communication : Maintain accurate records of customer requests, quotes, order details, project requirements, and follow-up activity to support clear communication across the organization.

Key Qualifications & Skills

• Industry Knowledge: Familiarity with pipeline terminology (pig launchers/receivers, ILI tools, scraper pigs, poly pigs, bypasses).
• Technical Aptitude: Ability to read assembly drawings, interpret pipeline specifications, and understand dimensions/tolerances.
• Communication : Exceptional verbal and written skills to translate client requirements clearly to manufacturing and field teams.
• Software Proficiency : Experience with ERP/CRM systems (e.g., SAP, Salesforce) for inventory and order tracking, along with standard office suites.

Typical Working Conditions

• 50% Office Based & 50% Travel Based
• Frequent collaboration with warehouse, assembly, and field technicians.

We are only able to employ those legally authorized to work in the US. Thank you for submitting your application. Please note that only selected candidates will be contacted.

All selected candidates are subject to a pre-employment drug screen.