Product Support Specialist

Cheddar Up; Denver (CO); Remote; USD 80,000 - 100,000; Part time

Job summary

Cheddar Up is looking for a part-time Product Support Specialist to provide excellent customer service through emails, phone, and live chat. The ideal candidate will have strong communication, problem-solving skills, and a Bachelor's degree, with the potential for this role to expand into full-time.

Benefits

401(k) savings plan

Flexible paid time off

Remote-first culture with extensive in-office flexibility

Qualifications

• One year of related work experience preferred.
• Experience using customer support platforms like Zendesk is a plus.
• Open to learning new collaboration tools.

Responsibilities

• Respond to emails and live chat inquiries from users.
• Maintain customer loyalty through effective communication.
• Organize, detail-oriented, and capable of meeting daily goals.

Skills

Communication

Problem-solving

Empathy

Organizational Skills

Detail-oriented

Education

Bachelor's Degree

Tools

Zendesk

Microsoft Office

Google Applications

Job description

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Pay found in job post

Retrieved from the description.

Base pay range

$20.00/hr - $27.00/hr

About Cheddar Up

Cheddar Up leads the group payments market in North America, empowering tens of thousands of organizers and millions of payers to streamline how they collect payments and information. We are a fun, tight-knit team that is inspired everyday by the group organizers we serve. We’re a fast-growing tech company with opportunities for growth and offer great flexibility in terms of hours and location.

Our mission is to provide simple, robust tools that enhance group organizers’ productivity so they can save time, do more, and support and grow their communities. If you’re driven by mission, eager to learn, and enjoy making a difference, Cheddar Up is the place for you.

Position Summary

Cheddar Up is seeking a part-time Product Support Specialist to join its growing Customer Support team. This team helps ensure excellent service is provided to Cheddar Up users primarily via emails, phone and live chat.

This role involves solving user requests and inquiries. This role involves learning from other product support specialists and team leads and learning and interacting with key support platforms to help solve user requests and inquiries. This role could expand into a full-time position if desired and if it’s a good fit.

If a fast-paced, remote work environment (with options for hybrid if desired and located in Denver) requiring constant problem-solving and creative thinking appeals to you, then we want to hear from you!

Responsibilities

• Respond to email requests and live chat inquiries from Cheddar Up users with the goal of delivering a “white glove”, delightful experience
• Increase user retention by solving problems and offering solutions to user inquiries in a timely manner
• Must be FRIENDLY…professional, user-first-oriented, and committed to creating long-term relationships with users
• Maintain customer loyalty by communicating with users with empathy, integrity and accountability
• Escalate issues that require a tier-two level of support to the appropriate team members
• Organized, detail-oriented and capable of meeting daily goals and objectives
• Strong written, grammar, and verbal communication skills
• Ability to perform well independently, multi-task, and liaise with other team members
• Willingness to invest time to learn the Cheddar Up platforms to better serve and respond to user inquiries

Requirements

• Bachelor’s degree and minimum one year related work experience preferred
• Comfortable with computers, email platforms and other basic software tools (Microsoft office, Google applications, etc.)
• Experience using Zendesk or other customer support platform a plus
• Openness to use and learn new collaboration tools (e.g., Slack, Monday.com, etc.)
• Salary Range: $27/hour
• Part-time: Estimated 15-20 hours per week
• 401(k) savings plan
• Flexible paid time off
• Remote-first culture with extensive in-office flexibility

How to Apply:

Interested candidates should submit their resume and cover letter to [e-mail] with "Product Support Specialist – [Your Name]" in the subject line.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

• Industries

  Technology, Information and Internet

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